Pooja Goradia

Results-driven Sales Associate and Retail Professional with over 5 years of experience in the beauty industry across Canada and India. Skilled in delivering personalized customer experiences and consultations that enhance client confidence and drive results. Proven ability to exceed sales goals, build client loyalty, and contribute to a positive team environment while maintaining high standards of service and store operations.

PRODUCT, PAID SERVICE BEAUTY ADVISOR at SEPHORA (2021-11 – 2026-05)

• Performed professional makeup services including full-face applications for events, lessons, and product demonstrations, creating customized looks tailored to client features, skin type, and preferences.
• Conducted in-depth beauty consultations and skin assessments to recommend suitable products, shades, and techniques, delivering an exceptional and personalized client experience.
• Stayed current with beauty trends, new product launches, and advanced application techniques to provide expert advice and elevate client satisfaction.
• Drove sales by demonstrating products, recommending tailored solutions, and upselling, consistently achieving and exceeding sales and membership sign-up targets.
• Assisted clients across the store by answering product inquiries, locating merchandise, and supporting all areas of the business to ensure a seamless shopping experience.
• Supported daily store operations including cash handling, inventory management, merchandising, shipment processing, and maintaining cleanliness and visual standards.
• Recognized multiple times as a top performer for outstanding client service, highest membership enrollments, and strong sales results.

STORE MANAGER at OLEUM COTTAGE (2020-04 – 2021-02)

• Managed overall store operations including inventory control, cash management, and opening/closing procedures.
• Led and motivated team members to deliver excellent customer service and consistently achieve sales targets.
• Handled customer inquiries and resolved concerns to ensure a positive and seamless shopping experience.
• Oversaw merchandising, product packaging, and visual presentation standards to drive sales and brand image.

BEAUTY ADVISOR at SEPHORA (2018-06 – 2019-08)

• Assisted clients with personalized product recommendations and beauty solutions across all areas of the store.
• Maintained and organized assigned sections, including clearing, stock arrangement, and tester management.
• Introduced clients to new products, services, and promotions to enhance their overall experience and build brand loyalty.

Diploma in Global Hospitality Management – Conestoga College Institute of Technology And Advanced Learning (2022-12 – 2022-12)

Diploma in Global Business Management – Conestoga College Institute of Technology And Advanced Learning (2022-04 – 2022-04)

Bachelor of Commerce in Commerce – Hinduja College of Commerce (2019-01 – 2019-01)