Suzanne MacTavish

To obtain a part job to supplement my income and to have some fun in my time off from my full time job. Over 30 years of hands-on experience in retail management and sales.

Skilled

Manager, able to motivate, handle conflicts and have those hard conversations. Solid experience in staff onboarding, scheduling, coaching and development. Excellent communication, interpersonal, organizational and management skills. Excellent reputation with clients and staff as a competent, knowledgeable and helpful professional. Performed monthly assessments and audits on each location to ensure we were up to standard in all aspects of the business.

Store Manager - Easyhome

(2019-12)

Store Manager - Bench Canada

(2018-03 - 2020-03)

Assistant Chef Mgr - Farm Boy

(2018-01 - 2018-03)

Operations manager - A&W Canada

(2016-10 - 2017-11)

Operations manager store front - Value village

(2016-01 - 2016-10)

Store Manager - The Shoe Company - Kitchener, ON

(2013-04 - 2015-12)

Store Manager - Action Car and truck accessories

(2011-05 - 2012-11)

Department Manager - RONA - Kitchener, ON

(2009-04 - 2011-05)

Dept Manager - Sears

(2012-11 - 2013-04)

• Planned, directed and evaluated operations of establishments engaged in retail sales or of departments throughout Ontario
• Managed staff and assigned duties, assigned sales workers to duties and prepared work schedules
• Studied market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determined merchandise and services to be sold, and implemented price and credit policies
• Located, selected and procured merchandise, developed and implemented marketing strategies
• Planned budgets and authorized expenditures
• Determined staffing requirements, hired and trained staff through coaching and development
• Created purchase orders for restock, computerized inventory and oversaw shipping and receiving
• Reconciled books, deposited cash in bank, and balanced Debit/credit Terminals
• Greeted customers and discussed type, quality and quantity of merchandise sought for purchase
• Advised customers on use and care of merchandise, as well as followed up via phone on supplies we have delivered and installed, scheduled appointments for the account managers
• Prepared invoices accepted cash, credit card or automatic debit payment, assisted in accounts payable and receivable and also made collection calls to customers
• Assisted in display of merchandise and overall store or showroom maintenance
• Maintained sales and inhouse inventory records, performed physical inventory when required

Secondary School - Pauline Johnson (1985-09 - 1989-06) Brantford, ON