Prabhneet Kaur

Executed comprehensive reviews of documentation and addressed client inquiries, streamlining complex procedures to enhance customer service and satisfaction.

Office Administrator - Coldwell Banker Universe Realty - Langley, BC

(2026-06)

• Managed daily administrative operations of the real estate brokerage, ensuring smooth office workflow and efficient support for brokers, agents, and clients.
• Prepared, organized, and maintained real estate documents, including listing agreements, purchase contracts, client files, and transaction records.
• Managed client inquiries through phone, email, and in-person communication, providing professional customer service and timely follow-ups.
• Maintained accurate databases and CRM records, updating client information, property listings, and transaction details.
• Assisted with MLS listing updates, property information management, and preparation of listing documentation.
• Processed invoices, tracked office expenses, and assisted with basic bookkeeping and financial record management.
• Supported onboarding of new real estate agents by preparing documents, access requirements, and administrative resources.

Visa Counselor - Western Overseas - Delhi, India

(2024-05 - 2025-09)

• Guided students regarding study opportunities, eligibility criteria, and course selection for Europe, Canada, USA, UK, and Australia.
• Provided step-by-step support for study visa applications, including document verification and interview preparation.
• Assisted students with university applications, admissions processes, and offer letter coordination.
• Delivered pre-departure guidance related to accommodation, travel arrangements, and cultural adaptation.
• Handled customer inquiries regarding tourist visas, processing timelines, and documentation requirements.

Counselor - Meridian Overseas - Delhi, India

(2023-06 - 2024-04)

• Advised clients on educational programs and institutions aligned with career goals and immigration objectives.
• Prepared and reviewed essential immigration and academic documentation, including transcripts and financial statements.
• Guided clients through visa application procedures, form completion, and interview preparation.
• Provided support to international students regarding immigration requirements and cultural adaptation.
• Worked with clients from multiple countries including Germany, Italy, Poland, Latvia, Malta, Spain, France, Lithuania, Luxembourg, Dubai, and the Netherlands.
• Issue Resolution & Follow-up

Bachelor of Arts - Philosophy & Political Science - University of Delhi

High School - Lady Irwin Senior Secondary School