Pratitee Kamal

Highly organized and detail-oriented professional with 3 years experience in administrative support and data entry. Goal-oriented and tech-savvy administrative assistant with a Master of Administrative Science in Global Leadership seeking a full-time position to utilize strong communication skills, efficient record-keeping abilities, and exceptional customer service to support departmental operations.

FEBRUARY 2023- ONGOING

STUDENT WORKER (Vancouver Finance)

FAIRLEIGH DICKINSON UNIVERSITY

• Posts student payments received to student accounts in Colleague.
• Generates reports for payments received through Flywire and Touchnet
• Initiating the initial steps of the student tuition refund process.
• Processes invoices, timesheets, purchase orders, P.O.s, expense claims, and other materials accurately
• Assists in monitoring department expenditures
• Performs other duties as assigned by the Vancouver Accounting Office Clerk
• Entered and updated data and ensured accurate and complete records.
• Assembled and typed materials, maintained files, sorted mail, and composed routine correspondence.
• Utilized word processing and database systems for data entry, editing, and merging.
• Assisted with basic bookkeeping/accounting procedures and concepts.

APRIL 2022- ONGOING

STUDENT WORKER (FRONT DESK/RECEPTIONIST)

FAIRLEIGH DICKINSON UNIVERSITY

• Greet visitors, and provide necessary information to students
• Serves as primary point of contact for internal and external inquiries.
• Answered calls, took messages, retrieved information from databases, and provided prompt assistance.
• Handles incoming and outgoing mail, couriers, payments, and office supplies.
• Noting telephones send and get faxes, messages, sort emails, and meeting schedules for the benefit of the staff
• Assist in the day-to-day operation of the school, keep up the coursebook program for new students
• Assist in administrative works (bookkeeping, maintaining office supply, health, and safety equipment inventories, assisting enrolment services staffs)

JULY 2022- ONGOING

CUSTOMER SERVICE ASSOCIATE

MEINHARDT FINE FOODS - VANCOUVER, BC

• Responsible for ensuring quality to clients
• Promptly respond to customer inquiries in person or via phone, or online
• Assist with training of new employees
• Record stock inventory and outline stocks for reordering
• Collaborate with the team to quickly resolve customer complaints with the appropriate action.
• Coordinates workflow and takes follow-up action as required

DECEMBER 2020 – NOVEMBER 2021 ADMINISTRATIVE & RESEARCH OFFICER

NETWORK ON CLIMATE CHANGE IN BANGLADESH (NCC,B)

• Supported research studies, maintained statistics, updates, reviews, extracts, and generates reports.
• Recruit, hire, train and supervise casual employees providing support services for different projects
• Plans, coordinates, and manages the schedules, appointments, and meetings of the Directors, both internally and externally.
• Drafts correspondence, agendas, minutes, and emails, and tracks and follows up on requests for information in a timely manner.
• Performs complex administrative tasks, including appointment scheduling, logistics management, and confidential material processing, while maintaining calendars and screening calls.
• Assembles, edits, formats, and types various technical and administrative materials, such as letters, contracts, reports, and presentations.
• Assists a group of professionals by taking instructions and performing clerical and typing duties.
• Maintains and organizes both electronic and hard copy files and records, following corporate records management standards.
• Prepares, distributes, photocopies reports, presentations, correspondence, and spreadsheets.

July 2023

MASTER OF ADMINISTRATIVE SCIENCE-GLOBAL LEADERSHIP FAIRLEIGH DICKINSON UNIVERSITY (VANCOUVER CAMPUS)