Laurence Viaene

I have over 25 years of extensive experience in customer service within the freight transport sector, gained through a long-standing with FedEx Express. I have a proven track record of Customer Service and Sales, with seven years of hands-on experience in door-to-door sales within the jewelry sector for Victoria Company. Proficient in a wide range of software tools, I am adept at using ADP, and Workplace.

Additionally, I have a high level of proficiency with a strong command of Microsoft Office 365 (Excel, Word, Power Point, Outlook) and Google Suite Services, including Google Docs, Google Slides, Google Sheets, Google Meet, Zoom, and Microsoft Teams.

Crew Member

Mac Donald’s, Union Station, Toronto, CA​​​​​Sep 2023 - Today

Dedicated Customer Relationship Manager

FedEx Express Customer Service Department, Tours, FR​​​​Dec 2019 – Sep 2023

Network Quality Manager

FedEx Express Quality Service Department, Tours, FR​​​​Oct 2015 – Dec 2019

Key Accounts Customer Advisor

FedEx Express Customer Service Department, Tours,FR​​​​Dec 2000 – Oct 2015

Administrative Agent

FedEx Express Network Routing Service Department, Tours, FR​​​Août 1998 – Déc. 2000

• Completed the Health Office Administrator program and ESL program – IBT College, Toronto, CA (Jun 2022 – Aug 2023)

● Completed the ILAC English Program (level 8) – ILAC, Vancouver, Canada, (Jan – Apr 2022)

● Obtained Diploma in Executive Assistant – Lycée Choiseul, Tours, France (Sep 1996 – July 1998)

● Achieved College Study Diploma (DEC) in Administrative Action and Communication – Lycée Alfred de Vigny (Sep 1993 – July 1996)