Sean Manley

Passionate about golf, sales and customer service

Golf Town — Customer service representative, manager, assistant manager

— Montreal — 2001 - Present

• Manage complicated customer service issues by directly interacting with clients (on the phone, by email and in person)
• Providing support for client’s technical issues, product warranties while dealing directly with manufacturers and distributors
• Planned and executed the opening of the Marche Central and St-Hubert locations
• Exceeded sales goals and company goals by motivating staff and put in place strategies
• Providing support for client’s technical issues and product warranties while dealing directly with manufacturers and distributors
• Assisted in and prepared corporate sales
• Sold the latest high end golf equipment through active engagement by recommending the best possible product options based on the client’s needs and desires
• Fully certified Golf Town fitter for the various club lines carried by Golf

Town

• Directed recruiting, training and developed of sales staff as well as all dealing with human resources issues
• Organized and executed the closing of the downtown Montreal location
• Administrate daily operations, cash and payroll procedures following corporate procedures and objectives
• Led and executed annual inventories

St-Lambert Golf Club — Member of the board of Administrators — St-

Lambert — 2017-2018

• Create and implement policies to increase member satisfaction and maximize profits
• Define problems and implement plans to solve them
• Participated in all meetings, voicing my opinions and voted accordingly

Insight Canada — Account Executive — Montreal — 2000-2001

• Met sales and customer prospecting objectives
• Resolved all technical support and shipping issues for clients

Customer service agent — Mizuno — Toronto — 1999-2000

• Listened attentively to customers to ensure a high level of satisfaction • Oversaw and surpassed all service and quality control objectives
• Completed a soft skill certification program through ACER
• Trained new employees

Sales Associate — UFO Golf — Montreal — 1997-1999,

• Served multiple customer, discovered their needs and made recommendations to generate sales
• Followed merchandising and restocking requirements Sales Associate — Sport Expert — Montreal — 1995-1997
• Provided excellent customer service service, by listening, assessing the needs of the clients and providing recommendation accordingly
• Stocking and replenishing

Dawson College — 1988-1992

DEC in social sciences

McGill University— 1995-1998

BComm in Marketing undertaken