Golf Town — Customer service representative, manager, assistant manager
— Montreal — 2001 - Present
- Manage complicated customer service issues by directly interacting with clients (on the phone, by email and in person)
- Providing support for client’s technical issues, product warranties while dealing directly with manufacturers and distributors
- Planned and executed the opening of the Marche Central and St-Hubert locations
- Exceeded sales goals and company goals by motivating staff and put in place strategies
- Providing support for client’s technical issues and product warranties while dealing directly with manufacturers and distributors
- Assisted in and prepared corporate sales
- Sold the latest high end golf equipment through active engagement by recommending the best possible product options based on the client’s needs and desires
- Fully certified Golf Town fitter for the various club lines carried by Golf
Town
- Directed recruiting, training and developed of sales staff as well as all dealing with human resources issues
- Organized and executed the closing of the downtown Montreal location
- Administrate daily operations, cash and payroll procedures following corporate procedures and objectives
- Led and executed annual inventories
St-Lambert Golf Club — Member of the board of Administrators — St-
Lambert — 2017-2018
- Create and implement policies to increase member satisfaction and maximize profits
- Define problems and implement plans to solve them
- Participated in all meetings, voicing my opinions and voted accordingly
Insight Canada — Account Executive — Montreal — 2000-2001
- Met sales and customer prospecting objectives
- Resolved all technical support and shipping issues for clients
Customer service agent — Mizuno — Toronto — 1999-2000
- Listened attentively to customers to ensure a high level of satisfaction • Oversaw and surpassed all service and quality control objectives
- Completed a soft skill certification program through ACER
- Trained new employees
Sales Associate — UFO Golf — Montreal — 1997-1999,
- Served multiple customer, discovered their needs and made recommendations to generate sales
- Followed merchandising and restocking requirements Sales Associate — Sport Expert — Montreal — 1995-1997
- Provided excellent customer service service, by listening, assessing the needs of the clients and providing recommendation accordingly
- Stocking and replenishing
