Priyanka Nalla

Dedicated professional with 4+ years of experience supporting customers, managing accounts, and handling transactions in high-volume environments. Skilled at building strong customer relationships, responding to inquiries, resolving concerns, and ensuring a positive customer experience. Strong knowledge of Microsoft Excel, Word, and Outlook, with the ability to stay organized, manage multiple tasks, and work effectively with customers and internal teams.

Recognized for reliability, attention to detail, and a customer-first approach.

CUSTOMER SERVICE ASSOCIATE - Hudson's Bay - Vancouver, BC

(2022-09 - 2025-05)

• Built and maintained positive customer relationships through professional service and timely issue resolution.
• Processed 60–80 daily transactions including payments, refunds, account updates, and customer inquiries.
• Maintained and updated over 200 customer records weekly, ensuring accuracy and completeness of information.
• Investigated and resolved billing discrepancies, payment issues, and account concerns through detailed research and follow-up.
• Responded to 25–40 customer inquiries daily via phone and email while consistently meeting service standards.
• Collaborated with operations, sales, and internal departments to resolve customer concerns and support business objectives.
• Generated transaction reports and maintained detailed documentation to support operational efficiency.
• Managed confidential customer and financial information while adhering to company policies and privacy requirements.
• Identified recurring customer issues and supported process improvement initiatives to enhance service quality.

CUSTOMER SERVICE REPRESENTATIVE - LifeLabs - Vancouver, BC

(2020-05 - 2022-09)

• Delivered exceptional customer service through daily communication with clients via phone and email.
• Managed 30–45 customer interactions daily while maintaining accurate records and documentation.
• Assisted customers with scheduling, billing inquiries, account updates, and service-related requests.
• Resolved customer concerns efficiently while maintaining professionalism and a customer-focused approach.
• Updated and maintained customer account information using internal databases and systems.
• Coordinated with multiple departments to ensure timely issue resolution and customer satisfaction.
• Consistently achieved performance targets related to response times, service quality, and issue resolution.
• Supported administrative workflows through accurate documentation and record management.

BACHELOR OF SCIENCE - Jawaharlal Nehru Technological University