Rabiah Naveed

Healthcare operations professional with 6+ years of healthcare and administrative experience, including 3+ years managing multidisciplinary medical clinic operations. Skilled in staff leadership, EMR, medical billing, patient flow, referrals, scheduling, insurance claims, compliance, and quality improvement. MPH-qualified with strong experience supporting patient-centred healthcare delivery.

Medical Office Manager - Intrepid Health Inc - Welland, ON

(2022-09 - 2026-06)

• Managed daily operations for 1 high-volume multidisciplinary clinic supporting 4 service areas: family practice, walk-in care, laboratory, and pharmacy.
• Led recruitment, training, mentoring, staffing, and payroll coordination for a multidisciplinary healthcare team.
• Managed 5+ core administrative workflows through OSCAR Pro EMR, including billing, records, referrals, insurance claims, and scheduling.
• Coordinated referrals and patient services across 5+ healthcare stakeholder groups, including physicians, specialists, hospitals, Public Health, and community providers.
• Supported vaccination and integrated-care programs involving multiple healthcare partners and patient service workflows.
• Managed 2 key operational functions—inventory procurement and reporting—to support uninterrupted clinic operations.
• Implemented standardized procedures and quality-improvement initiatives across multiple clinic workflows to strengthen consistency and efficiency.
• Resolved patient and staff concerns while maintaining 100% focus on confidentiality, compliance, and patient-centred care.

Concierge Services Representative - Aspire Lifestyles - Remote

(2021-06 - 2022-08)

• Provided personalized service in a high-volume remote environment, handling requests through 2 communication channels: phone and email.
• Coordinated services across 4 major categories: hotels, restaurants, transportation, and events.
• Managed multiple concurrent customer requests while researching recommendations and coordinating time-sensitive arrangements.
• Maintained accurate CRM documentation throughout the full request-to-resolution process.
• Collaborated with internal teams and external vendors across multiple service providers to complete customer requests.
• Resolved inquiries and service issues using communication, problem-solving, and conflict-resolution skills.
• Consistently achieved 3 key performance areas: productivity, quality assurance, and customer satisfaction.
• Delivered service across a 14-month period while maintaining performance in a high-volume customer environment.

Medical Office Receptionist - Impact Chiropractic and Rehabilitation Centre - Milton, ON

(2019-09 - 2021-06)

• Supported front-desk operations for 21 months, managing patient reception, multi-line phones, scheduling, and inquiries.
• Managed 2 types of patient records—electronic and physical—using the Antibex Universal Scheduling System.
• Processed insurance claims through eClaims while performing 2 key billing functions: coverage verification and discrepancy resolution.
• Coordinated daily appointment schedules to support efficient patient flow and healthcare provider availability.
• Managed 5+ administrative functions, including data entry, filing, document management, scheduling, and patient communication.
• Coordinated communication among 3 key groups: patients, healthcare providers, and insurance companies.
• Maintained patient confidentiality and accurate documentation throughout 21 months of healthcare administration experience.

Online English Teacher - JiuQu - Remote

(2017-01 - 2017-12)

• Delivered engaging one-on-one virtual English instruction to children aged 3–10, fostering language development in a supportive and interactive learning environment.
• Implemented a structured curriculum while adapting teaching methods to accommodate individual learning styles and maintain high student engagement.
• Enhanced lesson effectiveness through the use of visual aids, educational props, and interactive teaching techniques to improve learning outcomes.

Master of Public Health - Public Health - University of Essex (2024-10)

Bachelor of Science - Biomedical Science, Minor in English Language & Literature - University of Waterloo (2019-08)