Rafia Noor

Health Office Administration professional

Talent

KitchenerMember since August 13, 2026

Patient registrationAppointment schedulingClerical supportCerner EMRPowerChartEpicAccuroDentalWare32Medical terminologyPHIPA complianceKeyboardingMulti-line phone systemsCustomer serviceTime managementBilling proceduresData entryRecord keepingInfection control protocolsSecurity access software

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Patient registrationAppointment schedulingClerical supportCerner EMRPowerChart

About

Health Office Administration professional with experience in patient registration, appointment scheduling, and clerical support across hospital and clinic settings. Skilled in multiple EMR systems, medical terminology, and PHIPA-compliant record keeping, with strong customer service and multi-line phone experience. Multilingual, with a proven ability to adapt quickly to new systems and deliver reliable, patient-centred support in fast-paced environments.

Experience

Department Clerk – Fire and Security Services - Sunnybrook Health Sciences Centre - North York, ON

(2026-06)

Issue 50+ new and replacement employee and contractor ID badges daily across Sunnybrook departments and sites
Verify identity prior to issuing badges, ensuring accuracy and compliance with hospital security protocols
Print ID badges and manage access levels using PhotoID and Security access software, maintaining accurate records with strict attention to confidentiality and data privacy protocols
Independently resolve badge and access discrepancies, coordinating with staff or HR to correct record inconsistencies
Enter scheduling and timecard data into the payroll system for review and approval by administration and management
Deliver responsive, professional customer service by answering phone calls and resolving badge and access queries from staff and departments hospital-wide

Dental Administrative Assistant - University Shops Dental: Dr. Akkila Dental Clinic - Waterloo, ON

(2025-02 - 2026-01)

Managed front desk operations including greeting patients and scheduling appointments, providing a welcoming first impression as the frontline administrative contact
Performed patient check-in and check-out procedures, verified demographic information, and guided patients through administrative processes with compassionate customer service
Handled phone calls professionally, conducted appointment confirmations and reminders, and coordinated clinic scheduling to optimize patient flow
Managed patient billing and insurance information in DentalWare32 EMR, including uninsured service charges and payment collection
Led a full reorganization of 1000+ patient files spanning 10 years, sorting and archiving records to improve compliance, streamline file retrieval, and free up 40% of physical storage space
Monitored and restocked office and clinical supplies to maintain organized, well-equipped work areas

Registration Clerk – Cardiodiagnostics Department (Co-op) - Waterloo Regional Health Network (Queens Blvd) - Kitchener, ON

(2025-06 - 2025-08)

Greeted, arrived, and registered 20+ outpatients daily in Cerner EMR, verifying demographics and insurance, and resolving billing discrepancies to ensure timely patient care
Answered phones on a multi-line phone system, conducted courtesy reminder calls to confirm appointments and reduce no-shows, and routed referrals, requisitions, and forms to appropriate departments to support timely patient care
Maintained, organized, and filed patient health records, restocking forms as needed; flagged missing documentation in collaboration with nursing and clinical staff to support interdepartmental workflow and compliance
Maintained accurate and concise documentation of patient encounters in a timely manner with strict adherence to PHIPA confidentiality and privacy regulations
Provided multilingual patient support, clarifying consent forms and release of information procedures to ensure patient understanding and comfort
Prepared exam rooms between patient visits in compliance with infection control protocols

Medical Data Annotation Specialist - Matmul (partnered with FluidAI Medical) - Kitchener, ON

(2024-02 - 2025-04)

Processed and verified high-volume healthcare data from Epic EMR with 98% accuracy, completing 30+ patient charts daily with strong attention to detail and data entry accuracy
Analyzed complex medical records, lab results, and diagnostic imaging reports, applying medical terminology knowledge to extract key clinical information for AI model training
Maintained strict confidentiality in handling sensitive patient information in accordance with privacy regulations