Rahul Purohit

Office Administrator

Talent

Edmonton, AlbertaMember since September 25, 2023

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About

Presently working in seniors place as unit clerk

Experience

Rahul Purohit

Edmonton, AB

I am an innovative and well-versed professional with over ten years of extensive experience in Hotel Industry as a Front Desk Officer and Company Administration work. I can work in a challenging environment and guest etiquette is utilized to ensure customer satisfaction.

Work Experience

Concierge

Aster Gardens Senior Housing September 2021 to Present

Greeting resident.
Answers telephone, greets visitors, and receives routine inquiries in person and by phone, relaying calls, and messages to the appropriate service team members.
Receives incoming mail and co-ordinates distribution, and process’ outgoing mail.
Perform administrative/secretarial/reception duties.
Booking appointments for resident (Hair, Nail, Massage, Doctors appointments).
Recording all resident medical information in excel.
Planning private events.
Respond to complaints and find the appropriate solution.
Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements.
Provides clerical assistance as needed. Types letters of correspondence, memorandums, reports, forms, etc.
Helping Accounts department in billing.
Respond to resident or family member concern and ensure appropriate action is taken within decision- making authority and/or bring to the attention of the General Manager.
Maintain department files, including correspondence, forms and routine office records and reports.

Front Desk Clerk

Clarion Hotel - Edmonton, AB June 2018 to April 2023

(Part Time)

(Sherwood Park)

· Welcome and register guests and offer them services and room rates.

· Handle guest check-in and checkouts professionally and in a welcoming and specialized manner.

· Make changes and confirm reservations using the Choice Privileges.

· Assists in preregistration and blocking of rooms for reservations.

· Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

· Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

· Processing cash, credit card, check, or direct bill payments.

· Inform guests of hotel amenities and offerings.

· Communicate with housekeeping, room service, reservation, and security staff as necessary.

· Schedule special services, such as spa treatments, when guests inquire.

· Taking phone calls answering to guest complaints.

· Advising housekeeping staff when rooms have been vacated and are ready for cleaning.

· Handle requests for information, mail and messages in an efficient and courteous manner.

· Posts room charges and taxes to guest accounts.

· Processes guest charges voucher and credit card vouchers.

· Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. · Transfer charges and deposits to master accounts.

· Checks to see that all charges are assigned to the appropriate departments.

· To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into Choice privileges. · Verifies that room rates are correct and posts those rates to guest accounts.

· Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift. · Prepares a summary of cash, check, and credit card activities of all day and sending management report to all managers.

· Reconciliation of OTA's reservation.

Property Administrator The Whyte Oaks - Edmonton, AB August 2016 to July 2022

(Part Time)

Supervising multiple properties.
Move in and move out of Tenants.
Coordinating with tenants for any maintenance issue.
Answer telephone inquiries and schedule viewing of the place.
Filing all tenant’s information's.
Checking monthly rent payment.
Updating tenants’ information.
Emailing and scanning all the important documents.
Checking security of the building.
Review and approval of all property purchasing with complete adherence to the expense budget. • Coordination, implementation and facilitation of leasing activities and their execution.
General office, bookkeeping and sales work.

Front Desk Supervisor

Sands Inn and Suites - Edmonton, AB April 2014 to October 2021

· Front Desk Supervisor Duties & Responsibility.

· Giving reports and performance.

· Make changes and confirm reservations using the Room Master.

· Room Rate changing Online and in Room Master.

· Keeping proper paperwork for Company guest and Travel agent.

· Tracks room revenues, occupancy percentages, and other front office statistics.

· Administrative and Accounting work daily balancing all the department Cash,

Credit, Cheque transaction posting in the system properly. · Maintaining proper record of Accounts Receivable/Payable. · Monthly forecasting.

· Scheduling all safety, sales & monthly meetings.

· Issuing vouchers and cheques.

· Making booking for banquet function.

· Reconciliation of OTA’s reservation.

· Quick Book transactions.

· VLTS machine cash outs.

· AGLC cash outs

Office Administrator Assistant

Bhatti Enterprises Inc (Trucking Company) - Edmonton, AB October 2017 to May 2018

· Coordinating with clients regarding load confirmation.

· Entering confirmation in the system and sending dispatch sheets to driver.

· Coordinating with driver regarding pickup and delivery ETA.

· Following emails of each client and drivers and updating them.

· Making appointments of pickup and delivery with clients.

· Entering all invoices, expenses, driver payments, maintenance of trucks in dispatch software. · Filing and documentation for each truck (Maintenance report, registration copy,

CVIP, driver logbooks, Truck License).

· Sending Invoices to Clients with company Bill of Lading, Load POD for payment.

· Maintaining accounts receivable & payable register.

· Correspond with suppliers & responding to Inquires.

· Preparing cheque for payment.

· Petty cash maintenance.

· Entering accounts related entries in Quick Books. Taking Permits for Truck if required

Front Office Receptionist

City Premiere Hotel Apartments - (Dubai, UAE) - Dubai December 2011 to March 2014

· Welcome and register guests and offer them services and room rates.

· Maintain a clean and neat front desk area.

· Accommodates special requests whenever possible and process guest check-outs.

· Comply with the Hotel Policies, Procedures and Code of Ethics.

· Make booking for the guest for tour places.

· Confirmation guest air ticket and printing their boarding pass.

· Maintaining proper guest records in the system for Dubai police record and entering in their system. · Coordinating with sales regarding next day reservation.

· Coordinating with different department of the hotel.