Rahul Purohit

Presently working in seniors place as unit clerk

Rahul Purohit

Edmonton, AB

I am an innovative and well-versed professional with over ten years of extensive experience in Hotel Industry as a Front Desk Officer and Company Administration work. I can work in a challenging environment and guest etiquette is utilized to ensure customer satisfaction.

Work Experience

Concierge

Aster Gardens Senior Housing September 2021 to Present

• Greeting resident.
• Answers telephone, greets visitors, and receives routine inquiries in person and by phone, relaying calls, and messages to the appropriate service team members.
• Receives incoming mail and co-ordinates distribution, and process’ outgoing mail.
• Perform administrative/secretarial/reception duties.
• Booking appointments for resident (Hair, Nail, Massage, Doctors appointments).
• Recording all resident medical information in excel.
• Planning private events.
• Respond to complaints and find the appropriate solution.
• Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements.
• Provides clerical assistance as needed. Types letters of correspondence, memorandums, reports, forms, etc.
• Helping Accounts department in billing.
• Respond to resident or family member concern and ensure appropriate action is taken within decision- making authority and/or bring to the attention of the General Manager.
• Maintain department files, including correspondence, forms and routine office records and reports.

Front Desk Clerk

Clarion Hotel - Edmonton, AB June 2018 to April 2023

(Part Time)

(Sherwood Park)

· Welcome and register guests and offer them services and room rates.

· Handle guest check-in and checkouts professionally and in a welcoming and specialized manner.

· Make changes and confirm reservations using the Choice Privileges.

· Assists in preregistration and blocking of rooms for reservations.

· Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

· Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

· Processing cash, credit card, check, or direct bill payments.

· Inform guests of hotel amenities and offerings.

· Communicate with housekeeping, room service, reservation, and security staff as necessary.

· Schedule special services, such as spa treatments, when guests inquire.

· Taking phone calls answering to guest complaints.

· Advising housekeeping staff when rooms have been vacated and are ready for cleaning.

· Handle requests for information, mail and messages in an efficient and courteous manner.

· Posts room charges and taxes to guest accounts.

· Processes guest charges voucher and credit card vouchers.

· Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. · Transfer charges and deposits to master accounts.

· Checks to see that all charges are assigned to the appropriate departments.

· To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into Choice privileges. · Verifies that room rates are correct and posts those rates to guest accounts.

· Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift. · Prepares a summary of cash, check, and credit card activities of all day and sending management report to all managers.

· Reconciliation of OTA's reservation.

Property Administrator The Whyte Oaks - Edmonton, AB August 2016 to July 2022

(Part Time)

• Supervising multiple properties.
• Move in and move out of Tenants.
• Coordinating with tenants for any maintenance issue.
• Answer telephone inquiries and schedule viewing of the place.
• Filing all tenant’s information's.
• Checking monthly rent payment.
• Updating tenants’ information.
• Emailing and scanning all the important documents.
• Checking security of the building.
• Review and approval of all property purchasing with complete adherence to the expense budget. • Coordination, implementation and facilitation of leasing activities and their execution.
• General office, bookkeeping and sales work.

Front Desk Supervisor

Sands Inn and Suites - Edmonton, AB April 2014 to October 2021

· Front Desk Supervisor Duties & Responsibility.

· Giving reports and performance.

· Make changes and confirm reservations using the Room Master.

· Room Rate changing Online and in Room Master.

· Keeping proper paperwork for Company guest and Travel agent.

· Tracks room revenues, occupancy percentages, and other front office statistics.

· To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into Room master.

· Administrative and Accounting work daily balancing all the department Cash,

Credit, Cheque transaction posting in the system properly. · Maintaining proper record of Accounts Receivable/Payable. · Monthly forecasting.

· Scheduling all safety, sales & monthly meetings.

· Issuing vouchers and cheques.

· Making booking for banquet function.

· Reconciliation of OTA’s reservation.

· Quick Book transactions.

· VLTS machine cash outs.

· AGLC cash outs

Office Administrator Assistant

Bhatti Enterprises Inc (Trucking Company) - Edmonton, AB October 2017 to May 2018

· Coordinating with clients regarding load confirmation.

· Entering confirmation in the system and sending dispatch sheets to driver.

· Coordinating with driver regarding pickup and delivery ETA.

· Following emails of each client and drivers and updating them.

· Making appointments of pickup and delivery with clients.

· Entering all invoices, expenses, driver payments, maintenance of trucks in dispatch software. · Filing and documentation for each truck (Maintenance report, registration copy,

CVIP, driver logbooks, Truck License).

· Sending Invoices to Clients with company Bill of Lading, Load POD for payment.

· Maintaining accounts receivable & payable register.

· Correspond with suppliers & responding to Inquires.

· Preparing cheque for payment.

· Petty cash maintenance.

· Entering accounts related entries in Quick Books. Taking Permits for Truck if required

Front Office Receptionist

City Premiere Hotel Apartments - (Dubai, UAE) - Dubai December 2011 to March 2014

· Welcome and register guests and offer them services and room rates.

· Maintain a clean and neat front desk area.

· Accommodates special requests whenever possible and process guest check-outs.

· Comply with the Hotel Policies, Procedures and Code of Ethics.

· Make booking for the guest for tour places.

· Confirmation guest air ticket and printing their boarding pass.

· Maintaining proper guest records in the system for Dubai police record and entering in their system. · Coordinating with sales regarding next day reservation.

· Coordinating with different department of the hotel.

Education

University of Mumbai - Mumbai, Maharashtra

Diploma

Financial Management Welingkar Institute - Mumbai, Maharashtra

Diploma

Hotel Management K.C College - Mumbai, Maharashtra

Skills

• MS Office
• Outlook
• Customer Service
• Front Desk
• Guest Service
• WHMIS CERTIFICATE 2015
• Organizational skills (2 years)

Bachelor of Commerce