Rajanpreet Kaur
“Reliable and customer-focused professional with strong communication skills, proven ability to work in fast-paced environments, and a commitment to delivering efficient, organized, and high-quality service.”
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About
Hardworking and passionate job seeker with diploma in Computer Programming with overall, 3.7 GPA with strong organizational skills eager to secure an entry level position in a fast-pacing industry. Ready to help team achieve company goals.
Experience
Call Center Agent at NQX (2023-05 – Present)
- Engage with customers to understand their needs and recommend suitable products or service to ensure customer satisfaction and retention.
- Effectively communicated product knowledge, pricing, and promotions to customers, ensuring clear understanding and value alignment.
- Consistently achieved and exceeded daily, weekly, and monthly sales targets.
- Upheld company policies, data protection standards, and compliance guidelines on every call.
- Consistently achieved high customer satisfaction scores and contributed to team performance goals.
Team Lead at Kognitive Sales Solutions (2022-07 – 2023-03)
- Provided cross-functional training and coaching on project delivery method and project tracking tools
- Building Strategies to achieve the daily targets and organising meetings with team members.
- Plan the daily tasks for the team member according to the schedule.
- Communicated with department supervisors and managers to establish objectives and monitor performance of team members based on established KPI metrics.
Restaurant Team Member at Tim Horton's (2021-09 – 2022-04)
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
Education
Diploma in Computer Programming – Lambton College (2022-12)
High School Education in PCM – Jaycees Public School (2020-03)
