Rajbir Singh

As a Desktop Support Technician with a proven background in the technology industry .I have experience in troubleshooting of software and hardware , in each of my professional roles solved lots of issues through Ticketing tool(Zendesk, Spice Work) with SLA, Email, windows deployment , Remote support as well as in-person and kept everyone’s machine working. I hold Industrial certifications which helped me to develop numerous skills to successfully implement and troubleshoot issues. I have team collaboration and passion for problem solving

3 years of experience as a Desktop Support Technician in Computer operating systems, End User support, printers issue, asset management and manage user’s accounts. I have Bachelors in computer Application from the LP University and 3 years diploma in Computer Science.

I am certified in Microsoft MD-100, MS900 and Comitia A+ and currently pursuing AZ104

I have team collaboration and passion for problem solving

Although the enclosed resume thoroughly outlines my education and experience, I would appreciate the opportunity to demonstrate in an interview my knowledge of employee training and development, initiative, and interpersonal skills.

• Provide general troubleshooting for hardware, software, printers, mobile devices, and phone related issues, in accordance with established service levels.
• Provide timely user account support and troubleshooting for various applications.
• Follows pre-defined processes to complete service requests.
• Executes hardware lifecycle process (procure, deploy and dispose).
• Images and configures computers on a timely basis.
• Assists with moves of all IT related equipment inclusive of computers, peripherals, phones and printers.
• Executes workstation recovery events including issue resolution and providing guidance to staff during disaster recovery events. Performs system maintenance activities, including application patching and backups.
• Works with others, both internally and externally, to complete requests and issues in a productive and courteous manner.

  Uses sound judgment to review and escalate issues as required.

• Communicates progress and escalates for assistance.
•  Maintains ticket creation/retrieval to ensure accountability and accurate follow-up, escalating when necessary.

Protects client data and privacy and performed other duties as assigned

Bachelor’s of Science in computer application LP University in Phagwara, India Punjab.

3 Years Diploma in computer engineering from Punjab State Board of Technical Education & Industrial Training Chandigarh.