Rajneet Ghuman

Detail-oriented and client-focused professional with 12+ years of experience processing high-volume financial transactions, verifying client identity, maintaining accurate records, and delivering exceptional service in fast-paced environments. Proven ability to handle sensitive personal information with strict adherence to privacy regulations, resolve client inquiries efficiently, and perform accurately under pressure. Adept at needs-based advising, cash reconciliation, compliance, and training new team members with a consistent track record of exceeding KPIs and earning recognition for outstanding client service.

Sales Associate - Luxury Retail - Hudson's Bay Company

(2013-01 - 2025-01)

• Processed high volumes of financial transactions daily including cash, debit, and credit with precision, performing opening and closing cash reconciliation and maintaining full audit compliance.
• Verified client identity and authenticated personal information to authorize sensitive account access, with strict adherence to privacy and confidentiality standards.
• Accurately entered and updated client profiles in point-of-sale and customer management databases, maintaining record integrity across thousands of daily interactions.
• Explained complex financial account information including credit terms, charges, adjustments, and refunds clearly to diverse clients, adapting communication to each individual's needs.
• Consistently ranked #1 in credit card acquisition store-wide through consultative, needs-based advising, demonstrating strong product knowledge and ability to guide clients through formal application processes.
• Handled sensitive client concerns and escalations with professionalism and composure during high-pressure peak periods, maintaining satisfaction and compliance.
• Trained and onboarded new associates on transaction procedures, compliance requirements, and client service standards.
• Adhered to loss-prevention and regulatory compliance protocols, maintaining meticulous records and following institutional policy in all client interactions.

Cashier - Zellers

(2009-01 - 2011-01)

• Earned Credit Champion recognition for highest volume of financial product enrollments, demonstrating early aptitude for processing formal applications and explaining regulated products.
• Managed accurate, high-volume cash transactions in a fast-paced environment and resolved customer discrepancies efficiently while maintaining compliance with cashiering standards.
• Trained incoming associates on cashier procedures and customer service expectations.

Bachelor of Technology - Electrical Engineering - G.G.S. College of Modern Technology, Punjab, India (2006-01)