Ramanpreet

Greet and register patients while thoroughly verifying their demographic, medical, and insurance information and maintaining accurate electronic medical records to support efficient clinic operations Perform detailed ophthalmic pre-testing procedures including visual acuity assessment, OCT preparation, tonometry, visual field testing, and retinal imaging while ensuring patient comfort and accuracy Assist the ophthalmologist during examinations by preparing equipment, documenting clinical findings, and managing patient flow to ensure smooth and timely consultations

Medical Office Assistant / Ophthalmic Technician - West Vancouver Eye Care Clinic

(2026-02)

• Greet and register patients while thoroughly verifying their demographic, medical, and insurance information and maintaining accurate electronic medical records to support efficient clinic operations
• Perform detailed ophthalmic pre-testing procedures including visual acuity assessment, OCT preparation, tonometry, visual field testing, and retinal imaging while ensuring patient comfort and accuracy
• Assist the ophthalmologist during examinations by preparing equipment, documenting clinical findings, and managing patient flow to ensure smooth and timely consultations
• Manage appointment scheduling, confirmations, and follow-ups while handling high volumes of phone calls and inquiries in a professional and organised manner
• Coordinate referrals with specialists and communicate effectively with other medical offices to ensure continuity of patient care
• Process billing, insurance claims, and payments with a high level of accuracy while maintaining confidentiality and compliance with regulations
• Maintain and sanitize examination rooms and diagnostic equipment according to clinic protocols and safety standards
• Educate patients regarding procedures, treatment plans, and follow-up care instructions to enhance their overall experience

Receptionist / Pretest Assistant - IRIS The Visual Group

(2024-12 - 2025-11)

• Provided professional front desk support by welcoming patients, managing check-in and check-out processes, and ensuring a positive first impression of the clinic
• Conducted pre-examination tests such as visual acuity, tonometry, retinal imaging, and lensometry while maintaining accuracy and patient comfort
• Scheduled appointments efficiently and managed patient flow using clinic software systems to reduce wait times and improve service delivery
• Maintained and updated electronic patient records with strong attention to detail and confidentiality
• Handled a high volume of phone calls, emails, and walk-in inquiries while delivering excellent customer service
• Processed payments, insurance billing, and eyewear orders accurately while explaining options clearly to patients
• Assisted patients in selecting eyewear and provided guidance on product features, pricing, and suitability

Eye Care Consultant - Specsavers

(2026-04)

• Welcome customers and provide professional, patient-focused service throughout their visit
• Perform ophthalmic pre-testing, including visual acuity, tonometry, and retinal imaging, while maintaining accuracy and patient comfort
• Support customers with frame selection by explaining eyewear options, lens features, pricing, and suitability based on individual needs
• Assist with appointment scheduling, patient flow, payments, and general front-desk duties in a fast-paced optical environment
• Maintain accurate customer information and follow privacy, hygiene, and clinic procedures while working collaboratively with the optical team

Sales Associate / Customer Service Agent - Distinct Vancouver

(2025-12 - 2026-02)

• Promoted and sold the Canadian Tire Mastercard by clearly explaining its features, benefits, and eligibility requirements to a diverse customer base
• Engaged customers proactively to generate leads and consistently meet or exceed daily and weekly sales targets
• Assisted customers in completing credit card applications accurately while ensuring compliance with company policies
• Built strong relationships with customers through effective communication, trust-building, and personalized service
• Handled sensitive financial information with a high level of confidentiality and professionalism
• Resolved customer concerns and provided appropriate solutions to enhance satisfaction and loyalty

Merchandiser - Value Village

(2024-02 - 2025-08)

• Organized and displayed merchandise strategically to improve product visibility and drive customer engagement and sales
• Monitored inventory levels and ensured timely restocking of products to maintain store efficiency
• Priced and tagged items accurately according to store guidelines while maintaining attention to detail
• Assisted customers with locating products and provided helpful information to enhance their shopping experience
• Maintained store cleanliness, layout, and visual standards in a fast-paced retail environment

Gas Station Attendant - Mobil Gas Station

(2024-11 - 2025-06)

• Delivered friendly and efficient customer service to a high volume of customers while maintaining professionalism under pressure
• Processed cash, debit, and credit transactions accurately and responsibly while balancing registers
• Maintained cleanliness and safety of fueling areas and store premises in compliance with company standards
• Assisted customers with fuel pumps, product inquiries, and general support to ensure a positive experience

Associate of Science - College of New Caledonia (2024-01 - 2025-12)