Ramanpreet Khurmi

Master of Computer Applications (MCA) professional with a strong foundation in software systems, technical support, and cross-functional team leadership. Proven track record of managing technical operations, optimizing software tools and CRM platforms, and leading workflows to enhance customer experience (CX) and operational efficiency. Skilled in full lifecycle process management, data analytics (Python, SQL, Tableau), system troubleshooting, and team mentoring.

Adept at defining operational metrics, aligning roadmaps with business objectives, and driving continuous improvement in fast-paced environments.

Insurance Broker & Technical Operations Representative at ABLE INSURANCE BROKERS LTD. (Present)

• Administered digital insurance tech platforms, software portals, and client databases, ensuring system reliability, data security, and seamless user experiences.
• Streamlined technical documentation workflows and coordinated with platform engineering providers to resolve system bottlenecks and optimize software tools.
• Maintained rigorous compliance with data privacy standards and operational metrics across daily digital transactions and technical support workflows.
• Operated computer systems, CRM databases, and telephony infrastructure to deliver high-standard technical support in a complex digital environment.

Technical Support & Operations Lead at DIVINE COUNTERTOP SOLUTIONS (2026-03 – 2026-06)

• Administered tech-enabled product platforms, CRM systems, and ticketing workflows, providing escalated technical troubleshooting, order management, and system guidance.
• Optimized data tracking mechanisms and reporting processes using advanced Excel and database tools, improving operational visibility and turnaround times.
• Resolved complex customer technical inquiries, managed case escalation pipelines, and contributed to continuous service quality improvements.

Senior Associate - Banking Technology & Operations at ICICI BANK LIMITED (2021-06 – 2023-01)

• Supervised digital banking operations, online platform troubleshooting, and core transaction systems, ensuring strict adherence to internal compliance and data integrity.
• Evaluated complex technical and legal documentation, automating data workflows to reduce processing errors by standardizing review protocols.
• Collaborated with cross-functional technical teams to implement system enhancements, track performance metrics, and maintain rigorous operational standards.

Data and Operations Manager at VOTANA HEALTH MART PVT. LTD. (2019-08 – 2021-05)

• Directed front office and data management operations, overseeing inventory software systems, database records, and