Madelyn Phillips

Operations professional with proven success in hospitality management, combining strategic thinking with hands-on leadership. Track record of implementing efficient systems, developing high-performing teams, and driving significant business improvements through process optimization and service excellence.

Operations Management

• Retail and hospitality operations oversight
• Merchandising and display optimization
• Revenue growth and profit management
• Staff scheduling and productivity
• Budget development and cost control
• Quality assurance and health and safety compliance
• Standard operating procedure and policy development
• Customer experience excellence

Systems and Process Excellence

• POS systems management
• Inventory control and management
• Workflow optimization
• Quality control systems
• Data analysis and reporting
• Cost reduction and process improvement strategies

Leadership and Team Development

• Staff hiring and retention strategies
• Training program creation and development
• Team motivation and engagement
• Performance management and reviews
• Cross-functional team leadership
• Conflict resolution and problem-solving
• Change management
• Customer service excellence

• Lean Six Sigma - Green Belt Theory, Mohawk College (2021)
• Food Handler Certified (2024)
• Smart Serve Certified (2023)
• AODA Training (2024)