Ranjit Kaur
Technical Support Representative
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About
Technical Support Representative with 4+ years of experience providing technical troubleshooting, customer support, and product assistance for mobile devices and technology products. Skilled in diagnosing hardware, software, and connectivity issues while delivering exceptional customer experiences through phone, email, and remote support. Experienced in CRM documentation, technical problem resolution, data tracking, and collaborating with cross-functional teams.
Strong ability to learn complex technical products, manage support tickets, and adapt quickly in fast-paced technical environments.
Experience
Administrative Assistant at Doaba Immigration Services (2025-03 – Present)
- Communicate with clients through phone and email to provide support and resolve inquiries efficiently
- Maintain detailed digital records, case notes, and documentation in internal systems
- Coordinate scheduling, customer communication, and administrative workflows
- Manage multiple priorities while ensuring high-quality customer service
- Assist with data entry, document processing, and operational support tasks
Canine Coach at Dogtopia (2023-01 – 2025-02)
- Delivered excellent customer service while managing multiple responsibilities simultaneously
- Responded quickly to issues and maintained a safe and organized environment
- Built positive customer relationships through professional communication and support
- Maintained accurate logs and reports with strong attention to detail
- Collaborated with team members to ensure efficient daily operations
Technical Support Representative at LAVA International Ltd. (2017-05 – 2021-07)
- Provided technical support and troubleshooting assistance for smartphones and mobile devices through phone, email, and in-person support
- Diagnosed hardware, software, and connectivity issues using troubleshooting procedures and diagnostic tools
- Installed, configured, updated, and maintained mobile operating systems and applications
- Documented customer interactions, technical issues, repair status, and resolutions in CRM systems and Excel tracking sheets
- Coordinated with technicians and cross-functional teams to resolve complex technical problems efficiently
- Assisted customers with product usage, device configuration, software updates, and technical training
- Researched solutions using internal technical documentation and service guidelines
- Managed support cases throughout the repair lifecycle while ensuring timely issue resolution
- Escalated unresolved technical issues to higher-level technical teams when necessary
- Maintained strong customer satisfaction through professional communication and problem-solving skills
Education
Post Graduate Diploma in Early Childhood Care and Education – GTT Academy (2025-01 – 2026-02)
Post Graduate Diploma in Human Resource Management – Conestoga College (2023 – 2024)
Post Graduate Diploma in Global Business Management – Conestoga College (2022 – 2023)
Bachelor of Commerce in Accounting – University of Burdwan
