Ravi Abraham

Dynamic Mobile Technician with extensive experience at Samsung Care, excelling in device repair and network troubleshooting. Proven ability to enhance customer satisfaction through effective training and quality assurance. Skilled in hardware installation and security configuration, demonstrating strong teamwork and multitasking capabilities to deliver exceptional results in fast-paced environments.

Mobile Technician at Mission Repair Centre (2024-01 – 2024-11)

• Prepared detailed reports documenting all repairs performed on each device.
• Configured security settings on mobile devices to ensure data protection.
• Ensured that all repairs were completed within established timeframes while maintaining a high level of quality assurance.

Mobile Technician at UBreakIFix (2021-08 – 2023-10)

• Provided training to new technicians on how to repair different types of mobile devices.
• Demonstrated patience and professionalism when dealing with frustrated customers.
• Provided mobile device technical support to customers over the phone and in person.
• Configured security settings on mobile devices to ensure data protection.

Mobile Technician at Samsung Care (2018-05 – 2021-07)

• Diagnosed network connectivity problems in mobile devices.
• Maintained inventory of spare parts for repairs.
• Installed, configured and tested software applications on mobile devices.
• Repaired damaged ports, jacks and connectors on mobile devices.

Mobile Technician at New Prince Watch (2014-04 – 2018-04)

• Performed diagnostic tests on mobile devices to identify and troubleshoot issues.
• Assisted with training new technicians on proper repair techniques.
• Inspected returned products for warranty-related defects or damage.
• Replaced broken parts such as LCD screens, motherboards and batteries in mobile devices.
• Troubleshot hardware components such as RAM, ROM, SIM cards.
• Configured settings to optimize user experience on a variety of platforms.

Bachelor of Arts – Lovely Professional University