Regina Grunfeld

Human Resources and people-focused professional with a Human Resources Management diploma and 12+ years of experience spanning HR coordination, employee support, customer service, team leadership, administration, communications, marketing, and large-scale event operations. Experienced in supporting recruitment, onboarding, employee relations, HRIS and employee records, policy implementation, compliance, training, and administrative processes. Strong relationship builder with the ability to work effectively with employees, leadership, clients, vendors, and cross-functional teams.

Recognized for excellent communication, organization, problem-solving, confidentiality, and delivering positive employee and customer experiences.

HR & ADMINISTRATIVE COORDINATOR - Shared Vision Management Search - Toronto, ON

Supported day-to-day HR functions including recruitment coordination, onboarding, employee relations, and employee administration.

• Maintained HRIS systems and accurate employee records while supporting confidential HR documentation.
• Assisted with implementation of HR policies, procedures, and compliance initiatives.
• Provided administrative and operational support to leadership teams.
• Coordinated communication and follow-up between employees, management, and internal stakeholders.
• Supported employee-focused processes requiring strong organization, discretion, and attention to detail.

MARKETING & EVENTS MANAGER - Sharp Shooters Inc. / Brand Momentum / Embr / Mosaic / Premium Retail Services - Toronto, ON

Managed teams and coordinated people across multiple projects, campaigns, events, and client programs.

• Recruited, coordinated, trained, and supervised promotional and event personnel to ensure consistent performance and service standards.
• Provided coaching, direction, scheduling, and day-to-day support to team members.
• Managed employee/client communications and resolved issues in fast-paced environments.
• Collaborated with HR, sales, operations, vendors, agencies, and senior stakeholders.
• Managed project budgets, timelines, staffing requirements, vendor relationships, and operational priorities.
• Delivered large-scale events and activations while ensuring teams were prepared, organized, and aligned with client expectations.
• Developed strong stakeholder relationships and maintained a high standard of professionalism and confidentiality.
• Supported national programs for major brands including Rogers, Bell, PC Financial, Nespresso, iÖGO, and LCBO.

BRAND AMBASSADOR / PROMOTIONS LEAD - Polo Ralph Lauren - Vaughan, ON

(2024-03 - 2025-09)

• Trained and supervised promotional teams to ensure consistent service, communication, and brand standards.
• Supported team performance through coaching, direction, and real-time problem resolution.
• Coordinated employees and event activities in high-traffic environments.
• Delivered exceptional customer and stakeholder experiences.
• Communicated organizational expectations and ensured team members understood campaign objectives and procedures.
• Collected feedback and insights to support continuous improvement.

CUSTOMER SERVICE REPRESENTATIVE — WINNERS CIRCLE - Great Canadian Gaming Corporation - Toronto, ON

(2018-04 - 2019-02)

Delivered exceptional customer service in a fast-paced, highly regulated environment.

• Processed membership applications, account updates, rewards redemptions, and customer inquiries.
• Assisted customers with promotions, contests, loyalty-program benefits, and account services.
• Maintained accurate customer records and completed administrative documentation.
• Resolved customer concerns professionally while maintaining confidentiality and company policies.
• Collaborated with gaming, food & beverage, security, and guest-services teams.
• Demonstrated strong judgment, communication, conflict-resolution, and problem-solving skills.

Customer Service / Sales / Administrative - Bell Canada - Toronto/Mississauga

• Customer service, sales, administration, and customer account support.
• Supported customers with products, services, inquiries, and issue resolution.

Telephone Banking Representative - CIBC

Provided telephone banking and customer service support.

• Assisted customers with credit products, promotions, claims processing, refunds, and account inquiries.

EasyLine Representative - TD Canada Trust

Delivered telephone banking, sales, and customer service.

• Supported customers with credit products, investments, bill payments, and account services.

Affinity Markets Representative - Manulife Financial

Supported customer-facing financial and affinity-marketing programs.

• Delivered customer service and administrative support.

Diploma - HUMAN RESOURCES MANAGEMENT - Seneca College (2002 - 2004)