Rex Joseph

Managed store inventory and staff scheduling, maintaining operational continuity through daily stock control routines. Implemented customer-focused service processes and upselling routines during peak store hours, improving sales performance. Maintained store accounts through consistent record-keeping, conducting daily tracking and reporting to improve cash reconciliation accuracy.

Pizza store Manager - PETE'S Pizza - Niagara Falls, Canada

(2022-10)

• Managed store inventory and staff scheduling, maintaining operational continuity through daily stock control routines.
• Implemented customer-focused service processes and upselling routines during peak store hours, improving sales performance.
• Maintained store accounts through consistent record-keeping, conducting daily tracking and reporting to improve cash reconciliation accuracy.
• Coordinated employee tasks across preparation, service, and closing duties to organize team workflows and reduce service delays.

Sales Manager US/Canada - BYJU'S FUTURE SCHOOL - Mumbai, Canada

(2022-02 - 2022-08)

• Drove product sales improving customer conversion by presenting offerings aligned to customer needs in US/Canada segments.
• Built customer relationships increasing repeat engagement by delivering clear value propositions for children's learning outcomes.
• Improved lead follow-up efficiency by using structured communication to progress prospects through the sales funnel.
• Maintained sales activity tracking improving pipeline visibility by documenting customer interactions and outcomes in CRM.

Client Acquisition Manager - E-Way Consultancy - Kannur, India

(2019-11 - 2021-11)

• Communicated with stakeholders at multiple organizational levels improving alignment by tailoring updates to decision-maker needs.
• Increased sales pipeline by identifying new business opportunities through targeted outreach and opportunity qualification.
• Strengthened client acquisition outcomes by building prospect relationships through consistent follow-ups and needs discovery.
• Improved proposal effectiveness by translating customer requirements into clear value statements during sales discussions.

Chief Executive - ICOC - Kannur, India

(2018-04 - 2019-09)

• Formulated market reach plans for ICOC Coconut Oil improving brand visibility by coordinating go-to-market activities.
• Optimized team synergy by placing people into suitable roles improving execution speed through role alignment and delegation.
• Guided the Director Board improving decision quality by providing business updates and brand performance inputs.
• Represented the brand in client and investor dealings improving stakeholder confidence through professional communication.

Business Development Executive (US/Canada) - SAP - Bengaluru, India

(2016-07 - 2017-12)

• Identified and analyzed customer requirements improving solution fit by conducting structured discovery discussions.
• Mapped suitable software solutions improving customer satisfaction by aligning offerings to documented needs.
• Improved business development throughput by qualifying prospects and prioritizing opportunities based on requirements clarity.
• Strengthened sales outcomes by presenting solution options with clear benefits tailored to customer priorities.

Internship - PepsiCo India Holdings Pvt Ltd - Kochi, India

(2015-06 - 2015-07)

• Conducted a competitive study on customer preferences for Mango Based Drinks in Kerala improving market understanding through survey-based analysis.
• Analyzed consumer responses improving insight quality by organizing findings into structured categories and comparisons.
• Delivered research summaries improving decision support by presenting key preference trends and observations to stakeholders.
• Compiled study documentation improving knowledge retention by maintaining organized notes, datasets, and conclusions for review.

Master of Business Administration - Marketing and Operations - AMITY University, Kochi, India

Post graduate Diploma - WES Canadian equivalency - AMITY University, Kochi, India

Bachelor of Commerce - Marketing and Operations - Bangalore University, Bengaluru, India

Bachelor's degree - WES Canadian equivalency - Bangalore University, Bengaluru, India

Higher Secondary / Matriculation - Marketing and Operations - Department of Education, Kannur, India