Ria Sarkar

Detail-oriented professional with 10+ years across financial services, compliance, and client operations. Proven track record supporting regulatory adherence, high-volume client relations, and cross-functional team collaboration. Skilled at driving efficiency and mitigating risk in fast-paced environments.

Administrative Assistant - Pricewaterhouse Coopers LLP - Toronto

(2022-03 - 2023-10)

Provided administrative support to PwC employees and Stakeholders – used various programs and software to facilitate the preparation of reports, arrange business travel, track expenses, and coordinate meeting arrangements between internal Stakeholders and external clients

• Conducted Client Acceptance Investigation reports and Relationship Checks to mitigate compliance and regulatory risk for new engagements
• Coordinated with administrative team to track and communicate status of group projects, ensuring timely delivery
• Supported day-to-day operations of a Big 4 professional services firm, maintaining accuracy across high-priority administrative tasks

Client Service Representative - Olympia Trust Company - Calgary

(2019-07 - 2021-03)

Established rapport by providing personalized, professional support to High Net Worth clients related to private investments such as Exempt Market Securities, Arm's Length Mortgages, and Corporate Debt Securities

• Managed CRA registered and non-registered account applications, bank transfers, contributions, and withdrawals for a diverse client portfolio
• Handled high volume of inbound calls and emails, triaging and routing inquiries to appropriate departments with minimal escalation
• Delivered consistent client-first service, resolving account issues accurately and efficiently within regulated timelines

Enrollment Assistant - BrightPath Kids - Calgary

(2017-04 - 2018-07)

Provided administrative support to Client Services Manager by responding to client inquiries in timely manner regarding policies, programs and curriculum, overseeing marketing collateral creation, and open houses

• Tracked and analyzed KPIs, marketing, and sales data to produce quarterly CRM reports supporting strategic decisions
• Implemented end-to-end lead management process — generating, nurturing, and closing new client acquisition leads
• Drove enrollment growth by maintaining accurate pipeline records and following up consistently to convert prospects

Customer Service Representative - TD Canada Trust - Calgary

(2011-06 - 2017-03)

Demonstrated excellent customer service skills by identifying client banking needs and recommending suitable solutions and products/services to achieve financial goals

• Processed diverse banking transactions and identified referral opportunities for Financial Advisors while upholding AML, ATF, and sanctions compliance over a 6-year tenure at TD Canada Trust

Bachelor of Business Administration - Southern Alberta Institute of Technology (2012 - 2016)