Ricardo Pacheco

A loyal, friendly, and mature Facility Operations Leader with over 15 years of experience overseeing elite multi-surface athletic venues, professional sports arenas, and complex municipal recreation facilities. A tested leader, problem solver, and exceptional teammate with a flawless employment record. Recognized for technical excellence in ice plant operations, fast-paced event conversions, and executing strategic capital upgrades ahead of schedule and under budget while maintaining uncompromising safety standards (OSHA, TSSA, Fire Code).

Full-Time Facility Services Lead Hand at Town of Oakville (2021-05 – Present)

• Direct daily arena and recreational facility operations, ensuring full compliance with OSHA, building/fire codes, TSSA, and local regulations.
• Manage ice surfaces independently, including refrigeration plant monitoring, daily logs, ice resurfacing, board/gate/glass tracking, blade changes, and structural maintenance.
• Serve as a core member of the municipal ice painting crew, leveraging 14 years of specialized ice installation and detailing expertise.
• Operate and troubleshoot sophisticated building systems, including HVAC, Building Automation Systems (BAS), electrical, and plumbing networks; log and track asset life expectancies using J.D. Edwards (CIS) to create work orders and purchase orders.
• Spearheaded key operational improvement projects, including writing and producing a standardized Zamboni training instructional video to onboard new employees safely and efficiently.
• Coordinated multi-disciplinary workflows for community event conversions (volleyball/basketball setups, specialized staging) and directed part-time staff in facility detailing.
• Conduct pool checks, balance chemicals, and execute backwashes, fouling protocols, and sanitization standards for public pool facilities under Reg. 565.

Supervisor, Facility Services at Maple Leaf Sports & Entertainment (MLSE) (2018-09 – 2022-05)

Recruited to manage high-stakes facility operations and event conversions for Canada's premier professional sports franchise across Scotiabank Arena, BMO Field, and Coca-Cola Coliseum.

• Led, trained, and mentored a team of up to 24 full-time and part-time unionized and non-unionized personnel through rapid, flawless event turnarounds (NHL, NBA, NLL, major concerts, and entertainment events).
• Capital Project Success ($75K Media Setup): Autonomously resolved a long-standing arena bowl safety hazard by designing a lighter, more efficient media seating configuration. Managed the $75,000 budget to secure immediate NBA approval on the first attempt, coming in $30,000 under budget and saving the department $26,000 annually in labor costs.
• Capital Project Success ($300K Courtside Risers): Spearheaded a $300,000 procurement and conversion initiative to replace aging courtside riser seating. Sourced lighter materials that reduced installation turnaround times and decreased employee injury risks by over 90%.
• Executed precise arena floor configurations based on technical AutoCAD drawings, ensuring strict compliance with professional sports league structural specifications (goal alignments, court leveling).
• Managed preventative maintenance schedules for facility assets, including retractable seating mechanics (guide rods, row locks, limit switches, couplers), dasher board anchoring systems, forklifts, skyjacks, and electronic control systems.
• Handled administrative supervisory responsibilities, including labor budgeting, inventory purchasing, and employee scheduling.

Facility Maintenance & Operations Specialist at Prior Relevant Experience (2011 – 2018)

• Accumulated robust experience in commercial carpentry, facility mechanical operations, and asset maintenance across diverse environments.
• Gained extensive hands-on familiarity with power tool handling, asset tracking, building structure repairs, and team coordination prior to moving into dedicated arena leadership.

Secondary School Diploma – Cardinal Leger S. S.