Ridi Deeba

Customer Service specialist with few years of experience in providing exceptional customer service in a retail and commercial environment. Skilled in addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience. Adept at multitasking, maintaining composure in fast-paced environments, and fostering strong customer relationships

• Established and maintained relationships with the existing and potential clients of the company.
• Writing content for the website and marketing post
• Managed online sales and marketing.
• Managed overall sales coordination: revenue tracking, sales ratio management, sales forecasting, and reporting.
• Market and company competitor analysis.
• Maintained company online social media for queries, feedbacks, changes etc.
• Identified and developed sources and connections to get more clients.
• Prepared weekly schedules of planned activities and streamlining business operations to reduce costs.
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.

I completed my graduation in English literature which helps to make communication better. I was in customer service role in last 5 years .My communication skill was often praised by client as well as my senior management .