Ritika Jamba

Detail-oriented Administrative Professional and Aspiring Data Analyst with experience in logistics, customer service, data management, reporting, and operational support. Skilled in Microsoft Excel, data analysis, database administration, report preparation, process improvement, and stakeholder communication. Strong ability to organize information, maintain accurate records, and support business decision-making through data-driven insights.

Data Administrator / Customer Service Representative - UPS Supply Chain Solutions

(2022-06)

• Maintain and update operational databases and records.
• Analyze shipment and operational data to support reporting and decision-making.
• Prepare reports using Excel and ensure data accuracy.
• Coordinate with internal teams and external stakeholders.
• Support process improvements and documentation management.

Dispatch Support / Customer Service Representative - Polaris Transportation Group

(2020-05 - 2022-04)

• Managed transportation records, shipment tracking, and operational documentation.
• Worked with large volumes of data and generated operational reports.
• Coordinated communications between customers, drivers, and dispatch teams.
• Assisted with compliance and administrative processes.

Certificate - Cloud Computing in Big Data - Lambton College (2022)

Master of Information Technology - Information Technology (2018)