Robert John Canilang

Property Management and Administrative Professional with experience supporting residential operations, leasing activities, hospitality management, and business administration. Skilled in resident relations, leasing coordination, property inspections, maintenance coordination, documentation management, and operational support. Experienced in managing customer-focused environments, resolving concerns, maintaining accurate records, and coordinating with internal teams, vendors, and stakeholders.

Brings a strong background in Front Office Management, sales coordination, HR administration, and operational leadership with a proven ability to adapt quickly, manage priorities, and deliver exceptional service experiences.

Assistant Property Manager - Avenue Living Communities - Calgary, AB

(2026)

• Support daily residential property operations while assisting the Residential Portfolio Manager with leasing, resident experience, and property performance.
• Manage leasing activities including lead follow-ups, property showings, applications, lease documentation, and timely completion of leasing processes.
• Support renewal activities by preparing offers, following up with residents, and ensuring accurate documentation updates in Yardi and RentCafe / CRM Flex
• Assist with collection activities by communicating payment concerns, following up with residents, and supporting resolution of outstanding balances.
• Conduct move-in and move-out inspections with residents and ensure required documentation is accurately uploaded into Yardi.
• Coordinate suite turnover activities including inspections, vendor communication, maintenance follow-ups, and quality assurance checks.
• Support maintenance operations by reviewing work orders, coordinating repairs, communicating with maintenance teams, and ensuring completion standards are met.
• Maintain accurate Rent Cafe / CRM Flex and Yardi records including resident information, inspections, work orders, and operational documentation.
• Build strong resident relationships by providing professional service, resolving concerns, and supporting a positive community experience.
• Assist with property inspections, operational reporting, and administrative tasks supporting efficient property management.

Front Office Manager and Sales Coordinator - Holiday Inn Express and Suites - Calgary, AB

(2025 - 2025)

• Oversee front office operations, ensuring exceptional guest service and compliance with brand standards.
• Manage hotel website reviews and online reputation through timely responses and service recovery.
• Coordinate with the Sales Department on group bookings, Banquet Event Orders (BEOs), and corporate contracts.
• Manage group room blocks, cut-off dates, deposits, and payment schedules.
• Create and finalize contracts for group reservations and events in compliance with policy.
• Liaise with clients, departments, and management to ensure seamless event and booking execution.
• Develop and deliver front desk training programs to maintain performance and consistency.
• Manage shift scheduling, occupancy forecasting, and cross-department coordination.
• Utilize Opera PMS for reservations, billing, and guest management; proficient in Outlook for communications and scheduling

Night Auditor - Holiday Inn Calgary-Airport by IHG - Alberta, Canada

(2024 - 2024)

• Reconciled daily revenue, verified transactions, and prepared detailed night audit and accounting reports.
• Oversaw night operations, including guest check-ins, billing, and shift handovers.
• Monitored cash handling, balanced accounts, and ensured data accuracy in the PMS system.

Office Manager / Administrator - Philippine Red Cross – San Carlos City Branch

(2020 - 2023)

• Directed day-to-day office administration, staff scheduling, and overall branch operations to ensure efficiency and compliance.
• Led recruitment and hiring processes, conducted performance evaluations, and coordinated staff training and learning-and-development programs.
• Oversaw bookkeeping, payroll preparation, and financial documentation, maintaining transparent and accurate records for audits and reporting.
• Managed employee relations, providing guidance on workplace policies and fostering a positive and productive culture.
• Built and maintained relationships with partners, donors, volunteers, and local councils to support branch initiatives and community outreach.
• Planned, organized, and executed fundraising events and special projects to generate resources for programs.
• Prepared and submitted detailed monthly operational and financial reports to higher management, councils, and directors.
• Ensured adherence to government regulations and organizational policies across all administrative and HR functions.
• Supervised administrative staff and volunteers, delegating responsibilities and monitoring progress to meet performance and reporting deadlines.

Human Resources Certificate - Human Resources - Bow Valley College

Bachelor’s Degree - Business Administration