Robinson Victoria

Versatile and reliable professional with experience across retail, luxury hospitality, education, and program coordination. Proven ability to deliver high-quality customer service in fast-paced environments, with leadership experience supervising and scheduling teams in a large resort setting. Highly organised, safety-focused, and adaptable, with strong communication skills and a consistent record of supporting positive customer, guest, and community experiences.

Personal Shopper at Coles Supermarkets (2025-08 – Present)

• Accurately picked and packed online grocery orders to meet time and quality targets
• Ensured product quality freshness and correct substitutions when required
• Delivered high standards of customer service to support positive online shopping experiences
• Collaborated with team members and assisted manager to maintain smooth store operations

Early Childhood Educator at Barrhaven Child Care Centre (2025-02 – 2025-08)

• Planned and implemented age-appropriate educational activities that supported cognitive, emotional and social development in children aged 1-4
• Maintained a safe, nurturing and inclusive classroom environment aligned with daycare policies and child development practices
• Promoted positive behaviour through effective classroom management strategies and modeled respectful empathetic interactions

Resort Activities Supervisor at Fairmont Chateau Lake Louise (2023-11 – 2024-10)

Assumed temporary managerial responsibility for 5 months at a Michelin Key rated luxury resort

• Led, trained, and scheduled a team of 35 staff, ensuring effective coverage and smooth operations
• Created, developed, and facilitated new guest activities, events, and children's camp programming
• Oversaw daily operations of the health club, fitness centre, and rental shop
• Ensured all activities met safety, risk management, and guest experience standards
• Acted as a key point of contact for guest inquiries and operational problem-solving

Guest Activities Coordinator at Fairmont Chateau Lake Louise (2023-05 – 2023-11)

• Developed, planned and executed various events, activities and creative programming throughout the hotel to enhance guest experience
• Provided support to other team members in different areas of the hotel when needed, such as the boathouse, pool, and health club
• Offered interpretive walks for groups of up to 70 people
• Took guests on interpretive e-bike tours to iconic historical Lake Louise locations
• Ensured all activities conducted in safe and professional manner

Food & Beverage Server at Byblos Restaurant & Bar (2021-08 – 2022-09)

• Developed and maintained a loyal customer base by providing high-quality dining experiences; skilled at successfully multitasking, anticipating, identifying and fulfilling guest needs
• Assisted colleagues during rush periods to foster teamwork while providing exceptional service
• Ensured quality control throughout production & service, taking on responsibility for overseeing opening/closing, as well as coaching and mentoring new servers

Conservation Outreach Intern at Canadian Parks and Wilderness Society (2021-05 – 2021-09)

• Developed & facilitated educational programs across the province, showcasing key conservation messaging
• Developed & produced social media campaigns to engage followers, increase awareness of wildlife, conservation and highlighting team goals and work
• Mobilized volunteers & interns to aid in events and outdoor activities; to increase community engagement

Guest Service Agent at Radisson Kingswood Hotel & Suites (2021-03 – 2021-08)

• Successfully independently managed the hotels front desk within first three weeks of employment during covid related staffing shortage
• Orchestrated responses to over 400 guest inquiries, successfully handling customer issues to customer satisfaction
• Managed multiple emergency situations while maintaining security & guest satisfaction

Environmental Education Intern at A Rocha Canada (2020-09 – 2020-12)

• Directed program offerings for over 300 participants, including specialized programming for at-risk teen empowerment (Girls In Action)
• Translated, interpreted & transcribed all programming materials from English to French, ensuring linguistic accessibility
• Guided adults & children on educational and site tours including promoting site health and safety measures ensuring covid protocols met

Public Outreach & Conservation Intern at Harrison Lewis Coastal Discovery Centre (2019-05 – 2019-09)

• Devised engaging program by surveying over 1700 visitors to introduce the preservation of local ecology and leave no trace practices, driving an augmented understanding of beach conservation efforts
• Coordinated volunteer community group responsible for beach preservation/conservation efforts
• Executed outreach initiatives, such as events and distribution of educational materials outlining ecological diversity and conservation methods

Visitor Experience Agent at Kejimkujik National Park & National Historic Site (2018-05 – 2018-09)

• Fortified marketing strategy with dynamic visuals and social media promotion, and increasing overall event participation
• Orchestrated events at iconic Nova Scotia sites, including Kejimkujik National Park, Keji Seaside and the Halifax Citadel
• Conducted over 3000 surveys onsite to study visitor preferences and behaviour, yielding insight into ways to optimize park amenities for enhanced customer satisfaction

Bachelor of Philosophy in Interdisciplinary Leadership Studies – University of New Brunswick

Minor in Environmental Studies – University of New Brunswick

Bachelor of Arts (honours) in First year program at the Bader International Study Centre in Hailsham UK focusing on Global citizenship – Queens University