Ronalyn Umali

Detail-oriented and organized Administrative Professional with several years of experience in reception, customer service, office administration, scheduling, record keeping, and client support in Canada and internationally. Skilled in coordinating daily office operations, maintaining accurate documentation, handling confidential information, processing payments, and communicating professionally with clients and staff. Proficient in Microsoft Office with strong organizational, multitasking, and problem-solving skills.

Early Childhood Educator at Aslan Daycare (2025-05 – Present)

• Communicate professionally with families regarding schedules, and concerns.
• Coordinate multiple daily responsibilities while maintaining organized records and documentation.
• Complete administrative documentation accurately and within required timelines.
• Work collaboratively with team members in a fast-paced environment

Front Desk Agent at Ramada (2023-09 – 2025-04)

• Managed front desk operations, guest check-in/check-out, reservations, and daily administrative activities.
• Handled telephone calls, emails, customer inquiries, and service requests professionally.
• Performed payment reconciliation to ensure transactions, sales, and collected payments were accurate and balanced.
• Resolved customer concerns efficiently while maintaining a professional and service-focused approach.

Receptionist at Train Gym & Fitness (2021-09 – 2023-07)

• Managed front desk operations, telephone calls, emails, and client inquiries.
• Maintained organized filing systems and updated client records.
• Provided administrative support to office staff and assisted with daily office operations.
• Coordinated schedules and supported communication between clients and staff.
• Handled multiple administrative tasks while maintaining accuracy and professionalism.

Administrative Secretary at Lines Definition Décor (2021-03 – 2021-09)

• Prepared documents, reports, correspondence, and other administrative materials.
• Organized office files, schedules, and administrative records.
• Coordinated meetings and supported daily office operations.
• Maintained confidential files and ensured documentation was organized and accessible.

Service Administrator at Toyota Alabang Inc. (2018-07 – 2021-03)

• Coordinated customer appointments and service schedules.
• Maintained accurate customer and service records and documentation.
• Prepared and processed service-related documents.
• Communicated with customers regarding appointments, service updates, and requests.
• Provided administrative and customer-service support to the service department.

Diploma in Business Administration - Accounting – Lethbridge Polytechnic (2023-09 – 2025-04)

Bachelor of Science in Business Administration - Operation Management – Philippines (2014-06 – 2018-06)