Rossie Abrenica

Results-driven hospitality professional with 6+ years delivering white-glove service in luxury resorts, private clubs, and Relais & Châteaux properties. Skilled in high-volume operations, fine-dining protocols, and AGLC compliance. Committed to elite guest satisfaction and seamless front-of-house execution.

Server - Post Hotel & Spa - Lake Louise, AB

(2026-06)

• Deliver personalized Relais & Châteaux-standard service, maintaining flawless table presentation and precise multi-course timing
• Act as key kitchen-to-floor liaison managing the expo pass, ensuring every plate meets strict presentation and temperature standards
• Guide guests through a world-class wine program, offering expert pairings and resolving service issues swiftly to protect the luxury experience

Dining & Banquet Server - Lake Louise Inn - Lake Louise, AB

(2025-05 - 2026-04)

• Delivered premium F&B service to a diverse international clientele across à la carte and high-capacity banquet events at a renowned mountain resort
• Upheld rigorous AGLC compliance and health & safety standards, ensuring a consistently responsible and guest-ready environment
• Executed comprehensive opening/closing procedures and cross-department collaboration to sustain seamless service during peak periods

Dining & Banquet Server | Bartender - Bayview Golf and Country Club - Toronto, ON

(2023-06 - 2025-05)

• Provided white-glove dining and bar service to a private membership, anticipating needs and tailoring recommendations from established member profiles
• Coordinated multi-course banquet execution with the culinary team, managing VIP requests, complex dietary restrictions, and formal table setups
• Applied advanced de-escalation skills to resolve member concerns, driving loyalty retention and upholding Smart Serve compliance