Rupinder Kaur

Enthusiastic Office Administration and Health Services student with experience in healthcare administration, and patient registration.

Receptionist / Front Desk Assistant - Sunrise Senior Care Home

(2023-06 - 2024-03)

• Greeted residents, visitors, and staff in a professional and friendly manner
• Answered phone calls and directed inquiries to appropriate departments
• Scheduled appointments and maintained calendars
• Handled emails, paperwork, and filing
• Maintained a clean and organized front desk area
• Assisted with administrative tasks and data entry

Receptionist - Mill creek care centre

(2024-03)

• Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments
• Greeted patients, verified insurance information and scheduled appointments in a timely manner
• Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist's office
• Contacted insurance companies to verify patient eligibility and coverage
• Practiced consistently exceptional customer service skills to maximize patient satisfaction
• Received and processed payments for services rendered, including cash and credit transactions
• Verified insurance coverage for treatment procedures, collected co-payments and processed payments accurately
• Developed friendly relationships with patients through positive interactions to create an inviting atmosphere in the office

Office Administration and Health Services Program - Office Administration and Health Services - Georgian College (2025-04)