Ryan Stephens

Hard working, friendly employee with exceptional skills in creating an excellent customer service experience. Keeping the work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in a fast-paced, challenging work environment with high volumes of guests.

BAR/ SERVICE MANAGER at JACK ASTOR'S. SIRCORP (2011-08 – 2016-09)

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and in charge of weekly bar inventory.
• Supervised and trained staff on preparing and delivering drinks, food handling and cash handling policy.
• Oversaw and monitor cash drawers and reconcile drawers against cash register reports at opening and closing of the business day.
• Trained and fluent in reading and understanding Profit/ Loss reports.
• In charge of the Health and Safety program, CPR training and Merchandise inventory.
• Organized Bar inventory and storage procedures to keep stock within optimal levels and meet expected guest demands. Including 28 beers on tap including 2 rotating seasonal taps.
• Trained countless new bartenders and servers on extensive food and beverage menus.
• Traveled to 3 other store locations to help train new managers, bartenders and servers.
• Helped overhaul and organize 2 successful renovations.
• Kept friendly and respected relationships with many beer and liquor vendors throughout Ontario.
• Helped support and trained on food inventory as well.
• In charge of Bar, Host and Cocktail server hiring and scheduling.

HEAD BARTENDER/ SUPERVISOR at JACK ASTOR'S. SIRCORP (2016-10 – 2024-01)

• Proficient in opening and closing the bar.
• Trained countless new bartenders on opening and closing duties. Including specialty cocktail preparation and passing the Better Beer program certification.
• Supervisor on duty while still delivering exceptional guest experience.
• Did banking deposits, counted cash drawers and tip outs for the restaurant at the end of the business day.
• Served high volumes during event nights such as Ottawa Senator home games and sold out concerts, with being in such close proximity to the Canadian Tire Centre.
• Helped revamp, execute and train a successful new take out program during the many COVID-19 Lockdowns.
• Cultivated strong relationships with repeat guests, through exceptional service, memorizing names and orders to promote brand loyalty.
• Working well in high stress situations including working with 4 or more bartenders at the same time.
• Well trained in food and beverage knowledge to maximize upselling and average checks.