Rylie Rivera
Organized and dependable customer service professional with experience in team leadership, inventory management and purchasing
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About
Organized and dependable customer service professional with experience in, team leadership, inventory management and purchasing. Recognized for maintaining accuracy, improving efficiency, and adapting quickly in fast-paced environments while delivering exceptional customer service.
Experience
Dangerous Goods Agent at FedEx (2025-03 – Present)
- Ensure safe and legal handling of dangerous goods, including proper separation, palletizing, and aircraft/truck loading
- Verify accuracy, completeness, and timeliness of all related dangerous goods documentation
- Distribute hazardous materials paperwork to all required parties in compliance with regulations
- Perform additional duties as assigned to support operational efficiency and safety
- Recognized with two FedEx Bravo Zulu awards for consistently exceeding performance expectations.
Cargo Handler at FedEx (2024-10 – 2025-03)
- Loaded, unloaded, sorted, and scanned freight in a high-volume warehouse environment.
- Maintained accurate shipment tracking using handheld scanning equipment.
- Supported safe, efficient warehouse operations while meeting productivity targets.
Store Manager/Inventory Specialist/Purchasing at Maple Grove Farm and Market (2021-09 – 2024-02)
- Supervised daily retail operations, including opening/closing procedures and staff scheduling.
- Led and trained team members, delegated responsibilities, and resolved customer concerns.
- Managed inventory receiving, stock organization, invoice reconciliation, and POS administration.
- Ordered 100+ products weekly while maintaining inventory accuracy and controlling costs.
- Built relationships with more than 30 vendors and negotiated purchasing solutions.
- Analyzed sales trends and purchasing reports to optimize inventory levels.
- Coordinated purchasing for retail, bakery, kitchen, and office operations.
- Implemented FIFO inventory practices and maintained accurate inventory records.
- Sourced cost-effective products and environmentally friendly packaging solutions.
Key holder at Scoopz Ice Cream Shop (2020-06 – 2024-08)
Seasonal summer work: June 2020 – Aug 2021, April 2024 - August 2024
- Opened and closed the store while supervising daily operations.
- Delivered excellent customer service and handled custom orders, payments, and customer concerns.
- Trained staff and delegated daily tasks.
- Managed inventory, sanitation, and food safety standards.
- Designed new corporate cake order forms and completed custom cake decorating.
Cashier at Winners (2019-06 – 2020-04)
- Delivered excellent customer service while processing purchases and returns.
- Maintained an organized checkout area and assisted with daily store operations.
- Demonstrated strong communication, cash handling, and problem-solving skills.
Education
Business Diploma – Georgian College (2024-01)
Ontario Secondary School Diploma – David Suzuki Secondary school (2015-09 – 2019-06)
