Sabrina Johnston

Reliable and adaptable bilingual professional with experience across administrative support, customer service, operations, and hands-on service roles. Known for being organized, dependable, and quick to learn in fast-paced environments. Comfortable working independently or as part of a team, with experience supporting daily operations, client interactions, scheduling, and general workplace tasks.

Supervisor, Operations Support - Numeris

(2025-05)

• Coordinate training materials and operational documentation
• Support onboarding and employee training initiatives
• Maintain organized records, schedules, and internal resources
• Communicate with multiple departments to support daily operations
• Assist with process improvements and team support initiatives
• Provide operational support to employees and leadership teams

RCC Supervisor - Numeris

(2024-01 - 2024-04)

• Supervised and supported a team of Market Research Interviewers
• Conducted coaching sessions, team meetings, and performance reviews
• Assisted with onboarding, scheduling, and employee support
• Responded to escalations and operational concerns professionally
• Supported implementation of new procedures and operational changes
• Maintained quality, compliance, and productivity standards

Panel Administrator - Numeris

(2023-07 - 2024-01)

• Provided customer support by phone and email
• Maintained accurate records and updated internal systems
• Coordinated with internal teams to resolve customer issues
• Reviewed information from multiple systems to determine appropriate solutions
• Managed administrative tasks and follow-up communications

Senior Market Research Interviewer - Numeris

(2023-05 - 2023-07)

• Conducted outbound calls and maintained customer engagement
• Collected accurate information while following company procedures
• Responded to customer emails professionally and efficiently
• Assisted team members and supported productivity initiatives

Quality Associate - Numeris

(2022-12 - 2023-05)

• Reviewed calls and completed quality evaluations
• Provided feedback and documentation to support quality improvement
• Assisted with testing and administrative support tasks
• Maintained accurate reporting and documentation

Market Research Interviewer - Numeris

(2022-03 - 2022-12)

• Conducted outbound calls to individuals across Canada
• Collected survey information accurately while following scripts and company procedures
• Maintained professionalism and customer engagement throughout calls
• Applied feedback and coaching to continuously improve performance
• Assisted with special testing projects and documented results accurately

Stable Hand - Huntleigh Equestrian Centre - Carp, ON

(2022-03 - 2022-08)

• Cleaned stalls, barns, and work areas
• Fed and cared for horses daily
• Loaded hay and supplies and assisted with farm maintenance
• Operated farm equipment safely and responsibly
• Maintained a clean and organized environment

Inbound Contact Centre Agent - Costco Wholesale contact centre - Nepean, ON

(2021-08 - 2022-02)

• Assisted customers with orders, deliveries, and account inquiries
• Responded to phone and email inquiries professionally
• Resolved customer concerns using problem-solving skills
• Documented customer interactions accurately
• Escalated issues appropriately when required

Cashier/Customer Service - Princess Auto - Stittsville, ON

(2020-09 - 2020-11)

• Processed customer transactions and refunds accurately
• Assisted customers with questions and product selection
• Maintained front-end organization and cleanliness
• Applied discounts and price matching procedures

Stable Hand - Jovale Farm - Clayton, ON

(2018-05 - 2020-09)

• Fed and cared for horses
• Cleaned stalls and maintained barn cleanliness
• Assisted with daily farm operations and maintenance

Cashier - Benny&co - Stittsville, ON

(2018-12 - 2020-03)

• Processed customer orders and payments accurately
• Maintained order accuracy and customer satisfaction
• Completed daily cleaning and restocking tasks
• Assisted with front counter customer service

Caregiver - Self-employed - Stittsville, ON

(2012-03 - 2016-05)

• Assisted with housekeeping and meal preparation
• Supported daily care routines and medication administration
• Maintained a clean, safe, and organized environment

Student - Cognitive Science - Carleton University (2029)

Graduate - École secondaire catholique Paul-Desmarais (2021)