Saman Kaur
Customer Service Representative
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About
A graduated student in Business Management at Great Plains College with excellent management and leadership skills. Adaptable cashier with a solid background in customer service and effective communication. Known for promoting special offers and resolving customer inquiries, contributing to improved satisfaction and loyalty.
Experience
Customer Service Representative - Burger King/Swift Current Saskatchewan - Swift Current, Saskatchewan
(2021-09 - 2025-05)
- Delivered high quality customer service in a fast-faced environment to ensure efficient operations.
- Handled cash transactions accurately including payments, refunds, and order processing while supporting team members during high-traffic periods.
- Managed customers without any complaints in one year and with 100% customer satisfaction in online reviews.
- Awarded as an efficient employee on Whopper Wednesday continuously for 2 months to meet tough deadlines.
- Promoted loyalty programs and exclusive offers to enhance customer engagement.
Front Counter Attendant - Esso Mobil Gas Station
(2024-06 - 2025-02)
- Monitored fuel pumps, ensuring compliance with safety regulations and operational efficiency.
- Performed routine inspections of gas station equipment, maintaining safety standards and operational reliability.
- Trained new cashiers on operational procedures and customer service standards.
- Responded to customer inquiries and took initiative to ensure streamline operation while collaboration with team members.
Cashier - Tim-Hortons Drive-Thru
(2022-05 - 2023-01)
- Increased sales by 20% of drive-thru orders by recommending customers exclusive offers.
- Worked collaboratively with team members to maintain service speed and quality while peak hours.
- Worked with three supervisors to bring down the drive thru service time by 90 seconds to ensure team collaboration and customer satisfaction.
Store Associate - Fas Gas Plus Station
(2023-09 - 2024-05)
- Operated point-of-sale systems and processed customer transactions efficiently.
- Guided customers in locating items, enhancing overall shopping experience to provide excellent customer service.
- Facilitated new trainees by providing them worthwhile guidance in few days, easing in adaption process.
- Assisted customers with inquiries and resolved issues, improving customer satisfaction and loyalty.
Education
Bachelor of Commerce - Business Management - Great Plains College (2021-09)
High School Diploma - Meritorious School (2019-04)
