Samiksha Bajaj

With strong interpersonal skills and post graduation in computer applications, I have 7 years for experience for -

• Simplified data retrieval processes, department record maintenance, and typing and compiling of reports, saving company an average of 500 hours and $24,000 in labor costs annually.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handled payroll activities for 60 employees, ensuring checks post before the end of month.
• Designed training program for colleagues, further improving customer service rating by 20%
• Identified and evaluated opportunities improving the process and customer experience.
• Assisted the sales team for incoming requests for new services.
• Handled incoming questions from the clients. 
• Resolved issues from guests reviews and took appropriate actions accordingly.
• Recorded, transcribed, and distributed meeting minutes.

I have 7 years of experience in -

• Handling client problems over calls or on emails.
• Simplified data retrieval processes, department record maintenance, and typing and compiling of reports, saving company an average of 500 hours and $24,000 in labor costs annually.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handled payroll activities for 60 employees, ensuring checks post before the end of month.
• Designed training program for colleagues, further improving customer service rating by 20%
• Identified and evaluated opportunities improving the process and customer experience.
• Assisted the sales team for incoming requests for new services.
• Handled incoming questions from the clients. 
• Resolved issues from guests reviews and took appropriate actions accordingly.
• Recorded, transcribed, and distributed meeting minutes.

Bachelors of Technology in Computer science

Post graduate diploma in computer applocations