Sary Dergham

Highly adaptable, results-driven management and administrative professional with over 8 years of cross-functional experience in operational leadership, customer relationship management, sales strategy, and financial consulting. Demonstrated expertise in managing high-volume client communications, digital workflow optimization, team training, and complex record-keeping across remote and on-site environments. Proven ability to work autonomously with extreme precision, streamline administrative processes, and deliver top-tier client support.

Seeking a full-time or part-time remote position in Operations Administration, Customer Success, Data Management, or Virtual Support.

Restaurant Manager & Operations Supervisor - Pizza Burger Joint - Fox Creek, AB

(2025-03)

• Direct daily operations, staff scheduling, and digital communication channels across team members and corporate vendors.
• Oversee customer service workflows, resolving complex inquiries and escalated complaints via phone, email, and web chat to ensure 98%+ customer retention.
• Maintain rigorous cloud-based database records, managing supply chain inventory tracking, weekly expense reporting, and high-accuracy data entry.
• Implemented standardized digital onboarding checklists for new hires, improving initial training completion rates by 25%.

Restaurant Manager - Rob's Bar and Grill - Hardisty, AB

(2021-05 - 2024-03)

• Supervised full-cycle restaurant operations, including recruitment, onboarding, schedule management, and performance evaluations for 15+ staff.
• Managed vendor relationships, negotiating supply contracts, controlling inventory logs, and maintaining administrative transaction records.
• Optimized shift workflows and customer handling procedures, significantly elevating service speed and overall guest satisfaction ratings.

Restaurant Manager / Operations Supervisor - Buster's Pizza and Donair - Grande Prairie, AB

(2023-04 - 2025-03)

• Coordinated daily front-of-house and kitchen operations, maintaining strict compliance with operational, safety, and financial standards.
• Managed precise inventory tracking, stock ordering, and shift reconciliation using digital POS and spreadsheet tools.
• Trained staff on elevated communication protocols, effective dispute resolution, and standard operating procedures.

Sales Representative - Cure - Lebanon

(2019-06 - 2020-12)

• Managed a portfolio of B2B client accounts, conducting proactive outreach, managing order pipelines, and identifying account growth opportunities.
• Maintained complete and meticulous database records of all client interactions, lead prospecting, sales figures, and call outcomes.

Insurance Consultant - Alliance - Beirut, Lebanon

(2015-05 - 2020-03)

• Conducted in-depth financial consultations and fact-finding discovery meetings to evaluate individual client needs and present customized solutions.
• Authored detailed risk management reports and financial proposals, translating complex policy details into accessible information.
• Built and maintained a prospective client database, driving long-term customer relationships through structured follow-up routines.

Bachelor of Science - Banking and Finance - Lebanese International University

Bachelor of Science - Undergraduate Coursework - Concordia University of Edmonton