Seema Deeljur

Dynamic IT Consultant with over 14 years of experience providing technical support, and user server management in various government and private sector settings. Proficient in Microsoft Entra, Intune, and migrations to Windows 10 and Office 365. Successfully managed user migrations and provided exceptional first-line, second-line, and third-line support in various contracts, enabling seamless transitions for end-users.

Track record of efficiently logging and resolving tickets using various ticketing systems. Eager to leverage technical skills and problem-solving abilities to enhance IT support operations and contribute effectively to team objectives.

IT Support - Curtiss-Wright Defence Company

(2026-03 - 2026-06)

• Provided 1st and 2nd level On-site Support for Windows 10 and 11 and Office 365
• Responded to emails, tickets, and clients through Teams, remote assistance, or in person.
• Set up user accounts in Active Directory for password resets and installed physical monitors, docking stations, and network connections.
• Configuration of network ports, server racks, and tested network drops.
• Upgraded, maintained, and troubleshooted personal computers and peripheral devices.
• Supported Microsoft Office Suite, Edge, Internet Explorer, OneDrive, and Google Chrome
• Provided IT training and guidance to users and colleagues.
• BitLocker Recovery and setup of encrypted keys

Consultant - DND (Department of National Defence) - Ottawa

(2025-04 - 2025-07)

• Reviewed network monitoring alerts using monitoring tools at a national level and responded accordingly.
• Coordinated National situational awareness events, and sent out informational Advisories to users across the board
• Set up video conferencing AV, MS team meetings and Crestron Devices
• Responded to events and coordinated responses from service providers in support using the ITIL incident management process.
• Responded directly to events, phone calls, emails, alerts, and notifications from users and stakeholders supported domestic and deployed operations.
• Routed incidents to internal providers for national telecommunications systems, and routed incidents to SSC and other external providers for escalations.
• Supported the National Capital Region (NCR) Service Desk (SMC) and responded to incidents and coordinated classified IT-related events for NCR users or applications.
• Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.

Consultant - IRCC (Immigration, Refugee, and Citizenship Canada) - Ottawa

(2022-12 - 2024-03)

• Managed users efficiently through Microsoft Entra and Intune
• Set up video conferencing AV, MS team meetings and Crestron Devices
• Executed backup and imaging processes for Windows 10 and 11 systems Facilitated smooth migration to Office 365 and upgraded Windows environments
• Installed and removed audio-visual equipment as necessary
• Provided first-line support and troubleshooting for conference rooms
• Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.

Migration Specialist Lead and On-Site Support - Health Canada - Ottawa

(2020-01 - 2020-05)

• Oversaw user migrations from Windows 7 to Windows 10, ensuring minimal disruption
• Delivered technical assistance and support via phone, email, and in-person interactions
• Installed hardware label printers and facilitated video conferencing meeting setups
• Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.

Migration Specialist - Neptec / MDA - Ottawa

(2019-06 - 2019-11)

• Executed user migrations following the merger from Neptec to MDA
• Upgraded all users' computers to Windows 10, enhancing system performance
• Provided technical support through phone, email, and in-person assistance
• Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.

IT Support - Privy Counsel Office - Ottawa

(2018-05 - 2018-09)

• Delivered exemplary service over the phone, through email, and in-person to the Prime Minister's Office
• Assisted clients in resolving technical issues within a Windows 10 environment

Contractor - Global Affairs - Ottawa

(2018-01 - 2018-04)

• Supported the Consular and ROCA teams in application support
• Actioned tickets efficiently within the Remedy ticketing system
• Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.
• Upgraded all users' computers to Windows 10, enhancing system performance
• Provided technical support through phone, email, and in-person assistance

Desktop Support Second Level Desktop Analyst - University of Ottawa Heart Institute

(2015-06 - 2016-04)

• Upgraded all users' computers to Windows 10, enhancing system performance
• Provided technical support through phone, email, and in-person assistance
• Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.

Second Level Desktop Analyst - DND - Ottawa

(2013-12 - 2014-07)

Delivered technical services for the Windows 7 Desktop Renewal Project at DND

• Upgraded all users' computers to Windows 10, enhancing system performance
• Provided technical support through phone, email, and in-person assistance
• Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.

Second Level Desktop Analyst - Elections Canada - Ottawa

(2010-07 - 2012-11)

Provided essential desktop support services to Elections Canada

• Upgraded all users' computers to Windows 10, enhancing system performance
• Provided technical support through phone, email, and in-person assistance
• Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.

Diploma - Network Administrator - CDI College

Business Administration - Herzing College