Serena Cavallin

Customer-focused food service professional with 4+ years of experience in high-volume café environments. Skilled in delivering warm, efficient front-of-house service by managing orders, preparing beverages, processing payments, and maintaining food safety and cleanliness standards. Recognized for a positive attitude, strong communication skills, and the ability to multitask under pressure. A reliable team player known for efficiency, attention to detail, and creating positive guest experiences.

Customer Service Associate/Barista - Starbucks (inside Metro) - Hamilton, ON

(2024-01)

• Provide consistent, high-quality beverage service while balancing speed, accuracy, and presentation in a busy environment.
• Deliver friendly, guest-centered service by taking orders, responding to requests, and ensuring customer satisfaction.
• Operate espresso machines and café equipment safely while maintaining workflow during peak periods.
• Process cash and electronic payments accurately, maintaining professionalism at point of sale.
• Maintain a clean, organized service area by following daily cleaning and sanitation procedures.

Café Clerk - Fortinos - Hamilton, ON

(2021-01 - 2023-12)

• Prepared and served fresh coffee beverages in accordance with café quality and service standards.
• Greeted customers, answered questions, and supported orders to create a positive dining experience.
• Maintained high standards of cleanliness through dishwashing, equipment sanitation, and end-of-day cleaning.
• Supported daily operations by assisting with opening and closing duties, including setup and cleanup.
• Collaborated with team members to manage busy service periods and ensure timely, efficient service.

High School Diploma - St. Charles Catholic Secondary School (2022-01 - 2025-12)

High School Diploma - Bishop Ryan Catholic Secondary School (2018-01 - 2021-12)