Shagunpreet Kaur

● Directed Dispatching, routing, and tracking of vehicles.

● Verify and resolve customer or shipper complaints.

● Maintained and detailed records of call in physical and electronic database.

● Received new orders, prepared documentation,and assigned personnel.

● Monitored flow of paperwork and directed information to appropriate departments.

● Billed customers by sending statements and invoices via fax or email.

● Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

● Monitored outstanding invoices and performed collections invoicing and payment processing operations.