Sharmin Akter
Customer Service Representative
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About
Looking for job as a customer service representative.
Experience
Customer Service Representative at Grameenphone Customer Care,
Duties
Handled 60+ customer interactions daily through multiple channels (phone, email, chat). • Resolved complaints efficiently, improving customer satisfaction. • Maintained detailed records of interactions using Zendesk. • Collaborated with the product and logistics teams to streamline response times. • Provided information on services and resolved guest concerns promptly. • Recognized for outstanding service in annual employee review. • Trained new hires on customer service protocols and systems.
Education
Masters in Medical Biotechnology from University of Windsor, Windsor, Ontario, Canada.
