Sharon Kaur Buttar

IT Support professional experienced in Microsoft 365, Active Directory, Virtualization, and ITSM tools, skilled in troubleshooting, ticket management and maintain secure, high performing enterprise system. Hands-on experience with Hyper-V and ESXi: deployed and administering Windows Server and Microsoft 365 (MDM, SharePoint, and OneDrive), automated windows client imaging, implemented failover clustered file server. Proficient in configuring Linus mail server, designing a full IT infrastructure including firewall, router NAT, iSCSI, SAN domain controllers, DNS and DHCP.

IT Support Specialist(Intern) at SSRG (2025-11 – 2026-01)

• Managed and resolved IT service requests using freshest ITSM ticketing platform. Followed SLA policies and escalation workflows to ensure timely issue resolution.
• Created and managed user accounts and license assignments. Configured Exchange online Mailboxes, Teams access and SharePoint permissions, onboarding and off boarding.
• Configured Ring central accounts and call flows. Performed laptop provisioning, OS installation and endpoint security hardening.
• Configured Outlook email profiles and mail flow rules. Diagnosed and resolved user issues including login errors, Mailbox problems and Configuration Issues. Created SharePoint Sites and document libraries to support collaboration. Implemented access control and permission management.
• Created IT support documentation and knowledge base articles to streamline troubleshooting and improve service desk efficiency.

BARISTA TRAINER at STARBUCKS (2022-05 – Present)

• Trained new team members, ensuring operational and quality standards.
• Deliver high quality customer service in a fast paced environment serving hundreds of customers daily.
• Applied strong problem-solving and communication skills in a high-volume customer environment

SHIFT SUPERVISIOR at A&W (2019-04 – 2021-11)

• Led teams of staff, overseeing daily operations, scheduling, and policy compliance
• Maintained data accuracy in reporting and consistently met operational performance targets.

Technical Support Professional – BCIT

Diploma in Science and Arts – Langara College

Comptia Network+

Comptia security+

Comptia Server+