Shashank V

Marketplace operations professional with five years managing catalog listings, inventory accuracy, and promotional execution across global online marketplaces at Amazon and Outlier AI. Delivered a 14-project catalog portfolio across global marketplaces at 98%+ SLA adherence, working hands-on in seller and vendor platform tools to manage listings, pricing, and inventory data. Planned and executed promotional pricing and deals within marketplace deadlines, cutting processing errors 20% through workflow redesign.

Partnered daily with cross-functional teams and built the KPI reporting that informed leadership decisions. Bachelor's degree in Business Administration, Finance and Marketing.

Google Project

Management certified, postgraduate-certified in Project Management, PMP exam scheduled.

Project & Data Coordinator (Aether Generalist) at Outlier AI (2026-02 – Present)

• Manage data accuracy and inventory-adjacent workflows across 6–8 concurrent projects, meeting weekly deadlines.
• Standardize reporting workflows, raising accuracy 22% and cutting a recurring stream of processing escalations.
• Trace inconsistencies to their source through SQL-driven analysis, cutting downstream errors 20%.
• Maintain accurate, audit-ready documentation across SharePoint and Teams through consistent version control.
• Identify process gaps and implement fixes that cut manual rework and improve turnaround.
• Validate outputs from cross-functional AI teams against structured data-quality criteria, catching errors before production.

Senior Catalog Analyst II — Global Catalog Operations at Amazon Development Center (2021-07 – 2023-09)

• Delivered a 14-project catalog portfolio across global marketplaces at 98%+ SLA adherence.
• Managed product listings, pricing, and content accuracy directly through seller and vendor platform tools.
• Planned and executed promotional pricing and deals within marketplace deadlines and accuracy standards.
• Coordinated end-to-end UAT and defect tracking, protecting delivery outcomes for every release.
• Cut case-handling time 4 hours per task, lifting operational efficiency 20% through process redesign.
• Built KPI dashboards from multi-stream data in Excel and Power BI for leadership decisions.
• Mentored 5+ junior analysts on documentation and quality standards.

Program Coordinator — Product & Operations at Amazon Development Center (2020-06 – 2021-07)

• Coordinated a cross-team operations program end to end, delivering a 40% efficiency gain on schedule.
• Reworked vendor approval routing and exception paths, cutting processing errors 20%.
• Built KPI dashboards that turned operational data into leadership-ready insights.
• Facilitated planning meetings across a cross-functional team, keeping priorities visible under shifting demands.
• Consolidated weekly status into structured reports for leadership and stakeholders.

Transaction Risk Management Support — Selling Partner Support at Amazon Development Center (2018-12 – 2020-06)

• Resolved 2,100+ marketplace partner cases a month at 97%+ audit accuracy.
• Identified and escalated high-risk issues, partnering with Fraud, Compliance, and Operations on resolution.
• Delivered consistent customer service performance across a high-volume queue through clear communication.
• Operated a full case management toolkit (ServiceNow, Trouble Ticketing, Simple Issue Manager, Kronos, CTI-based routing) to triage and close cases fast.
• Cut escalation errors 18% by redesigning workflows, earning the 2019 Star Performer Award four consecutive quarters.
• Trained new team members on documentation standards and quality practices.

Post-Graduate Certificate in Information Technology Project Management – Conestoga College (2024-09 – 2025-05)

Post-Graduate Certificate in Project Management – Conestoga College (2023-09 – 2024-05)

Bachelor of Business Administration in Finance & Marketing – PES University (2015 – 2018)