Administrative Assistant - Dusanj and Wirk CPA - Victoria, BC
(2025-05)
- Provide professional, courteous service to clients in person, by phone, and via email.
- Assist with billing by preparing and submitting invoices, processing payments, and managing client accounts confidentially.
- Process client documentation and requests accurately, ensuring attention to detail.
- Assist clients, staff, and leadership with administrative tasks to support smooth operations.
- Maintain organized filing systems and accurate records, safeguarding sensitive information.
- Use software platforms for billing, record-keeping, and client management to streamline operations.
- Support staff with follow-ups, coordination, and daily administrative duties.
Retail Sales Associate - Roger's Chocolate - Victoria, BC
(2025-04 - 2026-09)
Seasonal
- Provided excellent customer service by assisting customers with product information and inquiries.
- Assisted a diverse range of customers, local and from cruise ship visits.
- Operated POS system, handled cash, and processed purchases.
Retail Store Associate - TJX Company - HomeSense - Victoria, BC
(2024-05 - 2025-08)
- Provided excellent customer service by assisting customers with product information and inquiries.
- Operated POS system, handled cash, processed purchases and refunds.
- Assisted with merchandising and product displays on the sales floor.
Resource Management Analyst - PWC (Manila) - Philippines
(2023-04 - 2024-03)
- Coordinated remotely with the PwC New Zealand National Consulting Team to monitor and report on resource metrics, including utilization, availability, and job requests.
- Assisted with documentation, reporting, and process improvements to enhance team efficiency and client satisfaction.
- Use software platforms for resourcing, record-keeping, and client management documentation.
Resource Management and Administration - EY - SGV & Co - Philippines
(2018-06 - 2023-03)
- Served as the main point of contact for staff regarding resource allocation, scheduling, and administrative needs.
- Ensures the best client service experience by answering and helping them with their concerns, queries, and demands.
- Maintained and monitored resource reports, forecasts, and utilization to support management decision-making.
- Assisted partners, engagement managers, and staff with administrative tasks, including account monitoring, and team communications.
- Aides hiring season through close coordination with HR recruitment, hiring managers, and Partners.
- Use various software platforms for resourcing, record-keeping, and client management documentation.
