Sheana Esteban

Friendly and reliable customer and client service professional with experience in assisting clients, processing transactions, and managing records. Skilled at providing prompt, courteous service, maintaining organized environments, and supporting efficient daily operations.

Administrative Assistant - Dusanj and Wirk CPA - Victoria, BC

(2025-05)

• Provide professional, courteous service to clients in person, by phone, and via email.
• Assist with billing by preparing and submitting invoices, processing payments, and managing client accounts confidentially.
• Process client documentation and requests accurately, ensuring attention to detail.
• Assist clients, staff, and leadership with administrative tasks to support smooth operations.
• Maintain organized filing systems and accurate records, safeguarding sensitive information.
• Use software platforms for billing, record-keeping, and client management to streamline operations.
• Support staff with follow-ups, coordination, and daily administrative duties.

Retail Sales Associate - Roger's Chocolate - Victoria, BC

(2025-04 - 2026-09)

Seasonal

• Provided excellent customer service by assisting customers with product information and inquiries.
• Assisted a diverse range of customers, local and from cruise ship visits.
• Operated POS system, handled cash, and processed purchases.

Retail Store Associate - TJX Company - HomeSense - Victoria, BC

(2024-05 - 2025-08)

• Provided excellent customer service by assisting customers with product information and inquiries.
• Operated POS system, handled cash, processed purchases and refunds.
• Assisted with merchandising and product displays on the sales floor.

Resource Management Analyst - PWC (Manila) - Philippines

(2023-04 - 2024-03)

• Coordinated remotely with the PwC New Zealand National Consulting Team to monitor and report on resource metrics, including utilization, availability, and job requests.
• Assisted with documentation, reporting, and process improvements to enhance team efficiency and client satisfaction.
• Use software platforms for resourcing, record-keeping, and client management documentation.

Resource Management and Administration - EY - SGV & Co - Philippines

(2018-06 - 2023-03)

• Served as the main point of contact for staff regarding resource allocation, scheduling, and administrative needs.
• Ensures the best client service experience by answering and helping them with their concerns, queries, and demands.
• Maintained and monitored resource reports, forecasts, and utilization to support management decision-making.
• Assisted partners, engagement managers, and staff with administrative tasks, including account monitoring, and team communications.
• Aides hiring season through close coordination with HR recruitment, hiring managers, and Partners.
• Use various software platforms for resourcing, record-keeping, and client management documentation.

Diploma - Business Administration - University of Victoria (2024-05 - 2026-04)

Bachelor of Science - Business Administration major in Marketing Management - Mariano Marcos State University (2013-06 - 2017-06)