Sandra Siemms
Assistant Manager | Retail Operations | Customer Service & Team Leadership
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About
Business Management Diploma graduate with extensive experience in retail operations, customer service, team leadership, and business management. Proven ability to supervise staff, coordinate schedules, train employees, manage inventory, resolve customer concerns, and maintain high operational standards. Former retail business owner with hands-on experience driving sales, leading teams, and delivering exceptional customer experiences.
Seeking to contribute strong leadership and customer-focused skills as an Assistant Manager with La Vie en Rose.
Experience
Lead Shoveller at Monster Plowing (2022-01 – Present)
- Supervise and train team members to ensure safe and efficient operations.
- Coordinate staffing assignments, schedules, equipment, and workflow.
- Monitor work quality and ensure compliance with company procedures.
- Resolve customer concerns professionally and effectively.
- Support team productivity through communication and leadership.
Sales & Store Manager / Owner at Rock'n'Roll Tropical Pets (1998-01 – 2005-12)
- Managed all aspects of retail store operations.
- Recruited, trained, scheduled, and supervised employees.
- Managed inventory, purchasing, merchandising, and supplier relationships.
- Developed promotions and customer service initiatives to increase sales.
- Resolved customer concerns and maintained high customer satisfaction.
- Managed bookkeeping, operational expenses, and business records.
Peer Tutor at Trillium College (2025-01 – 2025-12)
- Assisted students with business-related coursework.
- Demonstrated coaching, communication, and leadership skills.
- Supported student success through one-on-one guidance.
Warehouse Associate at Amazon (2020-01 – 2021-12)
- Maintained inventory accuracy and productivity targets.
- Supported efficient daily operations in a fast-paced environment.
- Followed strict safety and operational standards.
Cashier Assistant & Front-End Support at Costco (2014-01 – 2015-12)
- Assisted customers in a high-volume retail environment.
- Supported checkout operations and front-end staff.
- Handled customer inquiries and cash transactions.
- Delivered excellent customer service.
Sports & Attractions Staff at Canadian National Exhibition (2002-01 – 2016-12)
- Supervised attractions and ensured guest safety.
- Assisted visitors and maintained positive guest experiences.
Hostess / Cashier at Madaba Pizza Bar & Grill (1997-01 – 2003-12)
- Managed guest seating and customer payments.
- Delivered professional customer service in a fast-paced environment.
Education
Business Management Diploma in Business Management – Trillium College (2025-12)
