Mohammad Noman Kazi

Results-driven retail operations leader with 3+ years of progressive management experience across high-volume, high-traffic environments. Proven track record leading seasonal and department teams, driving profitable sales, and optimizing the customer shopping experience across front-end and back-end operations. Skilled at executing merchandising standards, forecasting seasonal demand, maintaining product availability, managing cash controls up to $250K/day, enforcing asset protection, and achieving compliance with company policies.

Adept at coaching associates, steering sales toward priority and seasonal products, and leading teams with accountability, recognition, and a customer-first mindset aligned with Total Store operating principles.

Seasonal Department Supervisor - Canadian Tire - Timmins, ON

(2026-04 - 2026-07)

Supervise daily operations of the seasonal department, leading a team of associates through peak seasonal cycles to ensure the department was fully stocked, merchandised, and customer-ready — executing against Total Store standards.

• Plan and adjust seasonal inventory levels and floor sets in line with weather patterns, promotional calendars, and customer demand, minimizing stockouts and markdowns while maximizing sell-through on high-margin seasonal lines.
• Schedule and coach associates across shifts, providing hands-on training on product knowledge, safe equipment handling, and customer service standards to build a consistent, high-performing team.
• Own cash handling and POS reconciliation for the department, maintaining accuracy and supporting loss prevention and asset protection controls.
• Partner with store leadership on sales forecasting and commercial opportunities, steering associates toward priority seasonal products to drive department profitability.
• Resolve customer inquiries and complaints related to seasonal products (outdoor living, lawn & garden, BBQs) with a retention-first approach, maintaining strong satisfaction scores.
• Enforce health & safety protocols across the department, including safe handling of seasonal equipment and outdoor merchandise, maintaining full compliance with company policy.

Assistant Manager - SuperClean Laundromat - Ajax, ON

(2025-02 - 2026-04)

Directed end-to-end daily store operations in a high-traffic service environment, ensuring optimal staffing coverage, service readiness, and consistent execution of operational standards — aligned with Total Store principles.

• Recruited, onboarded, and scheduled co-workers across multiple shifts; developed standardized training procedures that improved team product knowledge, service consistency, and associate readiness.
• Managed full-cycle cash operations including till balancing, shift financial reporting, and variance reconciliation — maintaining 99%+ cash accuracy, directly supporting loss prevention and financial controls.
• Controlled inventory and supply levels using proactive restocking schedules aligned with merchandising fundamentals, eliminating stockouts and ensuring consistent product availability to drive department sales.
• Resolved escalated customer complaints with a retention-first approach, consistently delivering a positive customer shopping experience and maintaining strong customer satisfaction scores.
• Monitored commercial opportunities including supply trends and recurring customer feedback to adjust operations, improve pricing competitiveness, and respond proactively to market changes.
• Enforced health & safety protocols across all operations, ensuring full compliance with established safety, security, and record-keeping procedures and practices.

Retail Sales Supervisor - Compass Group Canada - Oshawa, ON

(2023-01 - 2025-04)

Supervised daily operations of a high-volume food retail outlet; coordinated staff assignments to ensure the shop was fully stocked, clean, and customer-ready at all times — executing against store standards.

• Coached and mentored team members on customer service best practices, product knowledge, and upselling techniques; steered sales toward priority and high-margin products to maximize profitability.
• Executed POS cash reconciliation and audit processes to maintain financial accuracy, support loss prevention initiatives, and uphold company compliance standards.
• Monitored ingredient and stock levels, coordinating timely replenishment to minimize waste, reduce operational downtime, and ensure consistent product availability — directly supporting department sales goals.
• Acted on customer feedback and sales/financial reports to adjust product presentation and availability, driving measurable improvements in customer satisfaction and revenue performance.
• Supported community-focused store initiatives, participating in events that reinforced the store's role as an integral part of the local community.

Warehouse Team Lead - Aspect Retail Logistics - Pickering, ON

(2023-07 - 2023-12)

Led warehouse team in receiving, inspecting, and processing inbound shipments while maintaining accurate inventory records using WMS — ensuring downstream product availability and operational continuity.

• Planned and delegated daily picking, packing, and shipping tasks; optimized workflow layouts to improve order fulfillment speed and accuracy in support of store sales operations.
• Delivered hands-on training to new associates on safety protocols, forklift operation, equipment handling, and inventory management systems — building team capability and compliance.
• Enforced health & safety standards across all warehouse operations, achieving zero safety incidents throughout entire tenure.

Postgraduate Certificate - Cybersecurity - Durham College (2024)

Postgraduate Certificate - Artificial Intelligence - Durham College (2023)