Shereen Daley

Dedicated and results-driven Housekeeping Supervisor with several years of experience in hotel operations, housekeeping management, and guest services. Proven ability to lead teams, maintain exceptional cleanliness standards, and ensure efficient daily operations in fast-paced hospitality environments. Recognized for strong leadership, attention to detail, and a hands-on approach that ensures tasks are completed effectively and on time.

Skilled at building positive relationships with guests and staff while delivering outstanding customer experiences.

Housekeeping Supervisor - Best Western Premier Winnipeg East - Winnipeg, Manitoba

(2024-07 - 2026-04)

• Supervised daily housekeeping operations to ensure guest rooms and public areas consistently met hotel cleanliness and quality standards.
• Conducted detailed room inspections and provided feedback to staff to maintain exceptional service standards.
• Assigned room blocks and daily responsibilities based on occupancy levels and employee strengths.
• Collaborated closely with the Front Desk department to prioritize guest requests and ensure timely room readiness.
• Trained and supported housekeeping staff on cleaning procedures, safety standards, and customer service expectations.
• Maintained adequate inventory of linens, amenities, and cleaning supplies to support uninterrupted operations.
• Resolved guest concerns promptly and professionally, contributing to increased guest satisfaction.

Front Desk Agent - Best Western Premier Winnipeg East - Winnipeg, Manitoba

(2024-07 - 2024-12)

• Delivered exceptional customer service during guest check-in and check-out processes.
• Coordinated room availability with the housekeeping department to ensure smooth hotel operations.
• Addressed guest concerns and requests efficiently while maintaining a professional and welcoming environment.
• Maintained accurate records and communicated effectively with all departments to enhance guest experiences.

Housekeeping Supervisor - The Brass Lantern Inn - Nantucket, Massachusetts

(2022-04 - 2023-08)

• Led housekeeping staff in maintaining guest rooms and common areas to established hospitality standards.
• Conducted routine inspections to ensure cleanliness, safety, and consistency throughout the property.
• Created daily work assignments and monitored staff productivity.
• Fostered teamwork and encouraged open communication to improve efficiency and service delivery.
• Assisted in onboarding and training new housekeeping employees.

Housekeeper - Coast to Coast Cleaning Inc. - Nantucket, Massachusetts

(2022-04 - 2022-12)

• Cleaned and maintained hotels, offices, and commercial facilities according to company standards.
• Changed linens, restocked amenities, and ensured guest rooms were clean and comfortable.
• Operated cleaning equipment safely and followed established sanitation procedures.
• Maintained professional interactions with clients and responded to requests promptly.

Short Order Cook - The Muse - Nantucket, Massachusetts

(2014-05 - 2016-12)

• Prepared meals efficiently while maintaining food safety and sanitation standards.
• Worked collaboratively with team members to ensure timely service.
• Interacted with guests and addressed concerns professionally.

Certificate of Technical Studies - Hotel and Hospitality Services - Manitoba Institute of Trades and Technology (2024-08)

Bachelor of Science - Public Sector Management - The University of The West Indies (2010-11)

High School Diploma - St. Catherine High School (2003-07)