Shirjeel Jackson

Strategic, customer-centric Account Executive and Growth Architect with over 6 years of experience driving revenue optimization, pipeline velocity, and client retention across high-stakes industries, including automotive networks and technology ecosystems. Proven track record of operating with a consultative mindset to translate complex tech and financial configurations into high-impact, profitable business solutions. Highly skilled in aligning stakeholders from local dealer levels up to corporate C-suites, designing joint enterprise strategies, and leveraging analytics to capitalize on market-shaping opportunities.

Sales & Leasing Consultant (Consultative Account Manager) - 401 Dixie Mazda - Mississauga, ON

(2025-04)

• Serve as a strategic growth architect and trusted consultant to corporate and premium retail clients throughout the multi-year vehicle lifecycle, orchestrating data-driven solutions that maximize account retention and lifetime value (LTV).
• Expertly navigate complex automotive financial models, regional market trends, and OEM incentives to align high-value performance configurations with client-specific enterprise and budgetary objectives.
• Maintain a robust pipeline using CRM 360, AutoAlert, and DealerTrack, establishing precise multi-channel outreach strategies that accelerate lead generation, capture incremental revenue, and secure long-term account loyalty.
• Collaborate directly with senior management, finance, and cross-functional operations teams to streamline end-to-end client conversion pipelines, eliminate friction points, and deliver flawless account activation.
• Leverage quantitative market intelligence and vehicle asset metrics to facilitate equitable trade-in and fleet appraisal evaluations, structurally matching client asset turns with the dealership's core growth targets.

National Account Supervisor - Google Canada (via GardaWorld) - Toronto, ON

(2024-03 - 2025-03)

• Acted as the primary operational point of contact and strategic alignment consultant for Google corporate real estate and cross-functional stakeholders across key enterprise hubs (Toronto, Waterloo, and Montreal).
• Cultivated high-impact, trusted relationships across the client's internal ecosystem by proactively assessing risk, analyzing performance metrics, and introducing tailored, scalable operational solutions to complex workspace challenges.
• Spearheaded joint business enablement, onboarding frameworks, and key performance metric tracking across multi-site teams, guaranteeing absolute alignment with strict corporate client SLAs and changing expectations.
• Led executive incident response, trend analysis, and post-resolution root-cause reviews, providing transparent, data-informed updates and strategic playbooks directly to high-level corporate stakeholders.
• Managed resource prioritization, complex scheduling parameters, and agile operational realignments to seamlessly adapt to shifting corporate priorities and enterprise needs.

Customer Success Executive / Account Representative - Cloudhawk ELD & Trackers - Waterloo, ON

(2022-06 - 2023-06)

• Owned the post-sale lifecycle for mid-market and enterprise B2B accounts, building custom onboarding pipelines that expedited technical platform adoption, drove high initial utility, and protected recurring revenue lines.
• Monitored accounts via data-driven metrics to flag adoption friction points early, engineering proactive corrective interventions to mitigate churn risk and guarantee a definitive operational edge for clients.
• Collaborated with product and direct sales teams to extract and synthesize client usage insights, uncovering, pitching, and executing organic feature upsells, hardware cross-sells, and scope expansions.
• Managed extensive account financial portfolios, aligning billing structures and complex receivables while maintaining positive, trust-based enterprise partnerships.

Passenger Service Agent - Menzies Aviation (Sunwing Airlines) - Toronto, ON

(2019-11 - 2022-08)

• Navigated high-velocity, time-sensitive airport operational environments, resolving complex service issues and multi-stakeholder challenges with extreme speed, structural clarity, and professionalism.
• Coordinated closely with cross-functional flight, ground, and regulatory teams to optimize gate performance, manage high-density traffic flow, and secure strict compliance with safety metrics and arrival/departure timetables.

Account Manager / Customer Success - Motive - Islamabad, Pakistan

(2017-10 - 2019-05)

• Maintained comprehensive relationship ownership over a diverse, international portfolio of B2B accounts, utilizing consultative analytics to drive customer expansion and maximize account lifetime value (LTV).
• Analyzed data metrics to build, pitch, and successfully close renewal agreements, feature adoptions, and contract upsells, supporting overall corporate revenue expansions.
• Formulated and conducted quarterly strategic business reviews to evaluate ROI, aligning product updates with clients' broader overarching business strategies.

Certification - Automotive - Automotive Business School of Canada (ABSC) (2025)

Diploma - Supply Chain Management (Logistics & 3PL) - CDI College (2020)

High School Diploma - Accounting, Economics & Commerce - Islamabad Commerce College (2013)