Krishna Patel

A Results-driven Senior Business Analyst at CIBC, supporting complex business and technology initiatives through strong stakeholder collaboration, requirements and solution design, and data-driven decision-making. Experienced in change management communications, project implementation support, and preparing executive-ready materials (business cases, project plans, presentations, and outcome tracking). Brings strong financial acumen to support budget oversight and governance reporting, with a proven ability to build trusted cross-functional relationships and deliver measurable business outcomes.

SENIOR BUSINESS ANALYST - CIBC, Square

• Support and advise Risk LOBs on governance and non SOX as well as SOX controls testing, including the design, execution, and documentation of control testing
• Manage deficiency identification, tracking, escalation, and remediation; partner with stakeholders to develop action plans and ensure timely closure
• Collaborate with cross-functional teams and provide assistance to teammates across business units Conduct testing and review of the GORM, PC, OPC and RCM results to ensure CIBC’s control methodologies are adhered to. Document, maintain and understand the various processes as they relate to assigned tasks. Participate in bank-wide initiatives or committees to represent Administration e.g. Business Continuity Management (BCM).
• Collaborated with internal stakeholders and EY auditors to provide evidence, clarify control processes, and support audit completion.
• Executed FPC control testing to assess control design and operating effectiveness in accordance with GORM requirements.
• Led and supported the CIRA process, ensuring high inherent risks were appropriately identified, assessed, and managed in alignment with CIBC standards.
• Served as a trusted risk and controls advisor to LOB stakeholders, offering expert guidance on complex business, governance, and regulatory initiatives.
• Assessed medium- to high-complexity initiatives to identify emerging risks, control gaps, and compliance concerns, and advised on remediation strategies.
• Coordinated and supported Internal Audits, Regulatory Compliance Risk Assessments, RCSA, and GORM Reviews, ensuring timely and effective stakeholder engagement.
• Advised on audit planning and execution, including scope definition, documentation requests, fieldwork support, and remediation of identified deficiencies.
• Provided continuous advisory support on self-assessment programs, issue management frameworks, and control design and implementation to enhance operational risk effectiveness.
• Acted as a trusted operational risk advisor and relationship manager to business partners and 2nd and 3rd Lines of Defense, providing consultation on risk governance matters across the LOB.
• Built and managed effective working relationships with stakeholders at the peer and director level, as well as with project and initiative managers, to support risk-informed execution of business priorities.
• Represented Risk Governance on key LOB initiatives, ensuring operational risk considerations were embedded into project planning and execution.
• Worked closely with LOB partners to identify risk exposures, assess control gaps, and recommend practical mitigation actions.
• Provided risk consulting and assessment support to strengthen the control environment and enhance proactive management of operational risk.
• Oversaw end-to-end review and settlement of COUPA and TyMetrix reports, maintaining accurate records and resolving reporting variances.
• Supported internal committee processes by preparing presentation decks and participating in committee meetings and decision-making discussions.
• Performed quarterly testing of assigned technology controls across various infrastructure components, documented test results with supporting evidence, submitted completed testing packages for review, communicated identified deficiencies to senior governance and risk stakeholders, and conducted sustainment testing to validate remediation of deficient controls.
• Establish relationships with other stakeholders of the CIBC Control framework across the organization to facilitate communication and teamwork (e.g. GORM, Compliance, Testers, Process Owners, Accountable Officers, internal and external auditors). Provide support on operational/product processes to meet the needs of the business by providing high-level analysis/recommendations to support initiatives in new and existing processes.
• Ensure clear, executive-ready reporting on the control environment, including testing results, deficiency status, remediation progress, and key risk indicators (KRIs).

Business Analyst Coordinator - CIBC Square

(2024 - 2025)

• Detect and propose modifications that enhance operations whether through technology or other processes to ensure the efficiency and effectiveness of the team.
• Operate the association between the Data governance and Reporting for various associated partners and stakeholders throughout the bank with a high focus on client experience and uniting for collective achievement.
• Coordinate with internal CIBC territories and external partners, including CPS Credit Monitoring , Agent Banks, Treasury, Cash Management, Relationship Managers, Internal Audit, Business/Risk Management, CPS Control, and external supervisory bodies. Provide specialised guidance and advice to more underling analysts.
• Expertise in using internal systems like Cash Management Online, ECIF, and Management Information Facility (MIF), ECIF,COINS, 3270, Horizon, CORFAX, CIPS, TOPAS, SSUI, RBroker , COINS, CLASS, ECIF, WMOL, ECRM, CRIA, CARM, PRM, ICBS, Verint, COMPASS, Broadridge Wealth management Online etc.
• Contribute to the strategic development and growth of Mutual Funds and Managed Solutions by acting as Business Support. Promote an environment where groundbreaking solutions are employed to ensure efficient, timely problem resolution.
• Bring in urging business alternatives when problems are encountered by project teams.
• Supported day-to-day product management activities for Wood Gundy clients, including tactical planning, product optimization, and execution of approved initiatives.
• Prepared proposals, reports, and reviews while ensuring compliance with CIBC policies, standards, and controls.

ASSOCIATE BUSINESS ADVISOR - CIBC

(2022 - 2024)

• Provided financial health checks for clients. Always stay updated with regulatory and revised anti-money laundering, anti-terrorist financing (AML/ATF) regulations.
• Effectively manage and execute data and reporting projects and initiatives in alignment with
• account or performing any transactions.
• Operate CIBC daily operations procedures , expertise in using internal systems like Cash Management Online, ECIF, and Management Information Facility (MIF), BCLASS, ICAP, COINS, 3270, Horizon, Telagent as well as knowledge of account and AML documentation and developments for base.
• Planned and executed business strategies for clients and provide effective strategies where necessary. Supported implementation of corrective strategies.
• Perform risk analysis for all credit lending facilities.
• Managed portfolios, Mutual Funds and Managed Solutions - products and operations with in depth knowledge of RESPs and RDSPs.
• Assisted Senior Business Advisor with compliance regulations files and crucial cases.
• Guided clients to advance productivity in the operational and financial management of business. Proposed the right investment opportunity for clients.
• Utilized the Client Relationship Management tool to log data and connect with clients.
• Familiarised business clients with cash management tool, business solutions navigator.
• Actively managed high value client portfolios and achieved lending goals.
• Trained and mentored new team members and familiarize them with the systems. Assisted team members to achieve their assigned goals.
• Have discovery meetings with Business owners and have detailed financial plan drawn out for them. Assisted with planning the strategic Business Unit development program. Followed compliance regulations and business protocols.

FINANCIAL SERVICES REPRESNTATIVE INBOUND - CIBC

(2021 - 2022)

• Executed financial trades for clients after calculating risk possibilities involved.
• Handled sensitive financial information confidentiality.
• Proactively solved problems concerning client accounts, resolute technical issues with CIBC mobile application. Demonstrated multitasking skills while talking to the client and operating more than 6 applications on the same time. Deescalate a complex situation and resolved client’s issue while maintaining AHT (Average Handling Time) target.
• Guided clients to achieve their financial goals. Introduced them to various investing options like Mutual Funds, RRSP, RESP to help them plan their future.
• Registered clients for online banking and resolved technical issues during the process.
• Demonstrated action-oriented mindset on every call. Excelled at adherence goals.
• Develop client-focused resolutions that meet business requirements. Prepare and validate solution design documents around areas such as scope amplification, solution requirements, and quality assertion.
• Achieved NPS 100%. Analyzed client’s issues reported them to gather insights and provide recommendations for further development of the systems.

STORE SALES EXECUTIVE - FREEDOM MOBILE, SCARBOROUGH - SCARBOROUGH

(2019 - 2020)

• Answered incoming calls and troubleshot technical issues at first point of contact.
• Coached new team members on viable deals, administration, and operational methodologies.
• Used Salesforce.com, CRM, and StatFlo to improve client engagement and sales execution.
• Generated leads from StatFlo and maintained up-to-date knowledge of products using Fusion.

MASTERS IN BUSINESS ADMINISTRATION (MBA) - FINANCE - Cape Breton University, Toronto (2018 - 2020)

POST GRADUATE DIPLOMA - CORPORATE ACCOUNTING & MARKETING - Centennial College, Toronto (2017 - 2018)

BACHELORS IN BUSINESS ADMINISTRATION - FINANCE &HUMAN RESOURCES - Auro University, India (2014 - 2017)