Shubham Batra

Professional Security, Concierge and Valet Specialist with 8 years of experience providing exceptional customer service, access control, incident response, mobile patrols, and site security across residential, commercial, and municipal environments. Proven leadership experience supervising security teams, conducting site inspections, preparing detailed reports, and maintaining safe and secure operations. Recognized for strong communication skills, professionalism, sound judgment, and the ability to build positive relationships with residents, clients, contractors, and the public.

Dedicated to delivering a high standard of security service while creating a welcoming and professional environment for all stakeholders.

Willing to relocate: Anywhere

Valet - Skyline valet - Vancouver, BC

(2023-12 - 2026-06)

• Provided exceptional customer service by greeting guests in a friendly and professional manner.
• Safely parked and retrieved customer vehicles while maintaining high standards of care and efficiency.
• Assisted guests with luggage and provided directions and information about local amenities.
• Conducted vehicle inspections upon arrival and documented any pre-existing damage.
• Maintained organized traffic flow and ensured smooth operation of valet services during peak hours.
• Operated a variety of vehicles, including luxury and high-end models, with attention to safety and detail.
• Coordinated with front desk and concierge staff to deliver a seamless guest experience.
• Responded promptly to guest requests and resolved concerns in a courteous and timely manner.
• Maintained cleanliness and appearance of valet areas and adhered to company safety procedures.
• Managed vehicle keys and records accurately while ensuring security and confidentiality.

Security Officer - City of Vancouver, BC - Vancouver, BC

(2021-12 - 2023-11)

• Conducted proactive patrols of parks, public facilities, and city properties to ensure public safety and security.
• Responded to incidents involving disturbances, trespassing, vandalism, and suspicious activities.
• Assisted members of the public by providing information, directions, and support when required.
• Prepared detailed incident reports, daily logs, and evidence documentation.
• Coordinated with city staff, emergency services, and law enforcement agencies during incidents and emergencies.
• Monitored high-risk locations and enforced city bylaws, policies, and site regulations.
• Investigated security concerns and reported hazards, safety violations, and maintenance issues.
• Maintained a visible security presence to deter criminal activity and promote a safe environment for residents and visitors.
• Responded professionally to conflicts and de-escalated situations using strong communication and problem-solving skills.

Security Concierge - GardaWorld - Burnaby, BC

(2020-01 - 2021-12)

• Monitored and controlled access to residential and commercial properties, ensuring the safety and security of residents, visitors, and staff.
• Conducted regular patrols of the premises and responded promptly to security incidents, alarms, and emergencies.
• Provided professional customer service by assisting residents, guests, and contractors with inquiries and access procedures.
• Maintained detailed incident reports, daily activity logs, and visitor records in accordance with company policies.
• Managed key control, parcel handling, and visitor registration processes.
• Coordinated with property management, emergency responders, and law enforcement when required.
• Operated CCTV surveillance systems and monitored building security systems to identify and report suspicious activities.
• Ensured compliance with site-specific security protocols and health and safety regulations.

Security Officer - Canuck Security Services Limited - Surrey, BC

(2018-01 - 2020-12)

Night patrol guard

• Inspected buildings, equipment, and access points permitting entry
• Effectively prevented thefts
• Provided security at construction sites facility
• BST certified
• Monitored CCTV security cameras
• Authorized verified contractors for entry

Associates of Arts - DEC - Langara