Enterprise & New Business Account Executive at IT Soft Limited (2023-01 – Present)
Owned a territory of enterprise and mid-market accounts, running the full sales cycle from first outreach to signed contract with a focus on net-new logo acquisition.
- Owned a territory of enterprise and mid-market accounts, running the full sales cycle from first outreach to signed contract with a focus on net-new logo acquisition.
- Consistently hit and exceeded quarterly revenue targets by building a disciplined outbound motion and staying on top of a multi-stage pipeline across Salesforce.
- Ran discovery and demo conversations with C-suite and senior decision-makers, positioning solutions against complex buying processes and multi-stakeholder deals.
- Closed large, multi-year enterprise contracts by navigating procurement, legal, and executive sign-off, keeping deals moving and shortening sales cycles where possible.
Customer Success & Onboarding Manager at Pockitt Marketing (2020-01 – 2023-12)
Owned a book of accounts post-sale, managing onboarding, health checks, and renewal conversations to keep retention rates strong year over year.
- Owned a book of accounts post-sale, managing onboarding, health checks, and renewal conversations to keep retention rates strong year over year.
- Proactively identified at-risk accounts and resolved concerns before they escalated, reducing churn significantly.
- Grew account revenue through targeted upsell and cross-sell conversations, expanding relationships beyond the original contract scope.
- Collaborated with sales and internal teams to surface client feedback and drive improvements that raised overall satisfaction scores.
Growth & Project Manager at Amplified Leads (2017-01 – 2020-12)
Led structured onboarding for new clients, building repeatable processes that reduced time-to-value and improved early satisfaction scores.
- Led structured onboarding for new clients, building repeatable processes that reduced time-to-value and improved early satisfaction scores.
- Managed multiple concurrent projects simultaneously, keeping timelines, budgets, and deliverables on track while serving as the primary client contact.
- Created detailed scoping documentation and kick-off materials that cut down on miscommunication and kept scope creep in check.
- Introduced a post-onboarding handoff process that improved the transition into long-term account management and reduced early client drop-off.
Sales Development Representative at Variance Marketing (2016-01 – 2019-12)
Generated qualified pipeline through consistent outbound prospecting across email, LinkedIn, and cold calling, meeting or exceeding monthly quota regularly.
- Generated qualified pipeline through consistent outbound prospecting across email, LinkedIn, and cold calling, meeting or exceeding monthly quota regularly.
- Booked a steady volume of discovery calls each month with decision-makers by running disciplined, personalized follow-up sequences.
- Refined targeting criteria based on conversion data, improving lead quality and helping the account executive team close at a higher rate.
- Consistently ranked among the top SDRs on the team, recognized for pipeline contribution and quality of opportunities generated.
