Sid Sharma

Sales professional with 9+ years of experience across B2B and B2C environments, spanning enterprise sales, account management, customer success, and project delivery. Skilled in the full sales cycle from outbound prospecting and pipeline building to closing complex, multi-stakeholder deals and keeping clients happy long-term. Experienced with CRM platforms like Salesforce, HubSpot, and Close.io, with a consistent track record of hitting targets, winning new business, and building client relationships that stick.

Enterprise & New Business Account Executive at IT Soft Limited (2023-01 – Present)

Owned a territory of enterprise and mid-market accounts, running the full sales cycle from first outreach to signed contract with a focus on net-new logo acquisition.

• Owned a territory of enterprise and mid-market accounts, running the full sales cycle from first outreach to signed contract with a focus on net-new logo acquisition.
• Consistently hit and exceeded quarterly revenue targets by building a disciplined outbound motion and staying on top of a multi-stage pipeline across Salesforce.
• Ran discovery and demo conversations with C-suite and senior decision-makers, positioning solutions against complex buying processes and multi-stakeholder deals.
• Closed large, multi-year enterprise contracts by navigating procurement, legal, and executive sign-off, keeping deals moving and shortening sales cycles where possible.

Customer Success & Onboarding Manager at Pockitt Marketing (2020-01 – 2023-12)

Owned a book of accounts post-sale, managing onboarding, health checks, and renewal conversations to keep retention rates strong year over year.

• Owned a book of accounts post-sale, managing onboarding, health checks, and renewal conversations to keep retention rates strong year over year.
• Proactively identified at-risk accounts and resolved concerns before they escalated, reducing churn significantly.
• Grew account revenue through targeted upsell and cross-sell conversations, expanding relationships beyond the original contract scope.
• Collaborated with sales and internal teams to surface client feedback and drive improvements that raised overall satisfaction scores.

Growth & Project Manager at Amplified Leads (2017-01 – 2020-12)

Led structured onboarding for new clients, building repeatable processes that reduced time-to-value and improved early satisfaction scores.

• Led structured onboarding for new clients, building repeatable processes that reduced time-to-value and improved early satisfaction scores.
• Managed multiple concurrent projects simultaneously, keeping timelines, budgets, and deliverables on track while serving as the primary client contact.
• Created detailed scoping documentation and kick-off materials that cut down on miscommunication and kept scope creep in check.
• Introduced a post-onboarding handoff process that improved the transition into long-term account management and reduced early client drop-off.

Sales Development Representative at Variance Marketing (2016-01 – 2019-12)

Generated qualified pipeline through consistent outbound prospecting across email, LinkedIn, and cold calling, meeting or exceeding monthly quota regularly.

• Generated qualified pipeline through consistent outbound prospecting across email, LinkedIn, and cold calling, meeting or exceeding monthly quota regularly.
• Booked a steady volume of discovery calls each month with decision-makers by running disciplined, personalized follow-up sequences.
• Refined targeting criteria based on conversion data, improving lead quality and helping the account executive team close at a higher rate.
• Consistently ranked among the top SDRs on the team, recognized for pipeline contribution and quality of opportunities generated.

BA Honours in Social Psychology – McMaster University

Minor in Mental Health & Addiction – McMaster University