Simran Laicha

DOLLARAMA, Calgary, March 2024 – Present

 Resolved customer complaints professionally in accordance with company policy.

 Organized promotional displays or arrange merchandise on counters or tables to promote sales.

 Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

 Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

 Balanced daily transactions on a computerized point-of-sale system.

DOLLARAMA, Montréal October 2022 – October 2023

 Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.

 Created training materials and conducted group trainings on new processes or procedures.

 Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

 Coordinated team activities and delegated tasks to ensure efficient completion of projects.

 Analysed data from various sources to identify areas of improvement in the department & operations.

BANARAS DINING AND LOUNGE, Dehradun, India Jan 2022- August 2022

 Updated daily log book with information about visitors entering the premises.

 Scheduled appointments for clients, customers, and other visitors.

 Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

 Maintained a neat reception area by organizing materials and tidying up furniture.

 Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

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